Client Navigator Safe Center of Peel

Job Description

Job Description

Salary : $55,706 Annual

Catholic Family Services of Peel-Dufferin (CFSPD) is a dynamic, growing family service agency serving all areas of Peel and Dufferin. CFSPD is committed to providing a positive work environment for its employees and excellent services to its clients.

CFSPD is the lead agency to the Safe Centre of Peel - a partnership of 29 social service organizations. The Safe Centre of Peel provides co- located,integratedand coordinated services which addresses the needs of individuals experiencing Intimate Partner.

Are you looking to join a fun and dynamic team hoping to make a difference in the community? We want to hear from you!

Why work with us?

At CFSPD, we believe in the value of community, compassion, and integrity.Join our dedicated team and contribute to meaningful initiatives that support families and individuals in need.

We offer a comprehensive benefits package (pension plan, extended health, dental & insurance benefits), professional development opportunities, and generous leave provisions. Our organization also provides work life balance and free parking!

Position Summary

Reporting to the Program Manager, Safe Centre of Peel, the Client Navigatoris responsibleforacting asthe point of first contact for program participants, potentialclientsand community. The Client Navigator conducts intake, and screening; provides crisis intervention, short-term counseling interventionand advocacy to individuals, families, and makeappropriate referralsto community services. The incumbent alsoestablishesand maintains relationships with on-site and off-site partners, agencyservicepartners and referral sources. The incumbent is also responsible for conducting telephone and in-person outreach activities and completing all appropriate administrative records in a timely manner.

Reporting to the Program Manager, Safe Centre of Peel, the Client Navigatoris responsible foracting as point of first contact for program participants, potentialclientsand community.The Client Navigator conducts intake, and screening; provides crisis intervention, short-term counseling intervention and advocacy to individuals, families, and makesappropriate referralsto community services. The incumbent alsoestablishesand maintains relationships with on-site and off-site partners, agency servicepartnersand referral sources. The incumbent is also responsible for conducting telephone and in-person outreach activities and completing allappropriate administrativerecordsin a timely manner.

Responsibilities

Triage, Assessment and Case Management

• Answer client inquiriesregardingservices and support client in providing therapeutic triage and assessment.
• Ensure all attempts of client contacts are documented.
• Conduct initial triage / assessment through various avenues such as face-to-face, telephone and email todetermineclient needs, interests, eligibilitycriteriaand next steps.
• Conduct therapeutic, trauma-informed risk assessment and safety planning
• Facilitate referrals to on-site and off-site partners, agency programs, other professionals, agencies, services, or community resources appropriate toclientsidentifiedneeds.
• Respond to telephone, email, and in-person inquiries from clients, prospectiveclientsand community partners.
• Process andmaintaininternal and external referrals.
• Assistin the co-facilitation of group programs.
• Follow up and provide ongoingsupport with high-risk clients
• Liaise with on-site and off-site partner agencies that have made referrals to the agency
• Provide telephone support, crisis intervention, safetyplanningand follow-up for clients
• Provide case management as assigned.

Community Involvement

Administration

Other

Qualifications

Working conditions

Physicalrequirements