Lead Process ConsultantCompunnel, Inc. • Toronto, ON, CA

Lead Process Consultant

Compunnel, Inc. • Toronto, ON, CA

30+ days ago

Job type

Full-time

Job description

The Lead Process Consultant is responsible for driving process optimization within service desk operations.

This role involves evaluating workflows, leading process improvement initiatives, and implementing automation solutions using RPA and AI.

The consultant will work closely with stakeholders to enhance efficiency and ensure measurable outcomes through KPI tracking.

Key Responsibilities

Evaluate and optimize service desk processes from ticket creation to resolution.
Lead workshops to gather requirements and develop process improvement strategies.
Implement automation solutions using RPA and AI technologies.
Conduct time-motion analysis to identify workflow inefficiencies.
Track and report key performance indicators to measure success.
Collaborate with stakeholders to refine and document process enhancements.

Required Qualifications

Minimum 10 years of experience in process consulting or related fields.

Expertise in process mapping tools such as Visio or Lucidchart.

Strong experience with ServiceNow and ticket management workflows.

Familiarity with RPA, AI, and workflow automation technologies.

Excellent analytical and communication skills.

Ability to lead cross-functional workshops and drive consensus.

Preferred Qualifications

Experience in Corporate Banking and Commercial Lending.

Knowledge of Lean or Six Sigma methodologies.

#J-18808-Ljbffr

Create a job alert for this search

Consultant • Toronto, ON, CA

Similar jobs

Lead Legal Consultant (3-6 month contract)

ZSA Canada • Greater Toronto Area, Canada

Temporary

Our client, a leading organization within a highly regulated industry, is seeking a seasoned Legal Counsel for a 3–6 month contract with the potential for extension. Reporting to the GC and collabor...Show more

Last updated: 2 days ago • Promoted

Senior NetSuite MAS Consultant — Optimize ERP

RSM Canada • Toronto C6A, ON, Canada

Remote

Full-time

A leading professional services firm in Toronto seeks a Managed Application Services Senior Consultant.This role involves optimizing client solutions with a focus on NetSuite, providing hands-on co...Show more

Last updated: 11 days ago • Promoted

Process Improvement Leader

Empire Life • Toronto, Ontario, Canada

Full-time +2

Driving Transformation while Building Trusting Relationships.You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex chal...Show more

Last updated: 5 days ago • Promoted

Operations Project Lead (Systems / Process Focus)

Warehousing & Distribution • Toronto, ON, Canada

Full-time

We’re hiring a curious, hands-on operator to.You’ll coordinate stakeholders, manage timelines, experiment with modern tools, and turn improvements into. This role reports to leadership a...Show more

Last updated: 30+ days ago • Promoted

Senior Solutions Consultant

Achievers Corp. • Toronto C6A, ON, Canada

Remote

Full-time

Achievers offers more than just a thank you program.Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. Join our team of A-players who brin...Show more

Last updated: 30+ days ago • Promoted

Veeam SME – Consulting & Technical Enablement

freelance.ca • North York, Canada

Full-time

Deploy, configure, and optimize the Veeam Availability Suite across various customer environments.Lead backup architecture reviews, capacity planning, and best-practice implementations.Troubleshoot...Show more

Last updated: 6 days ago • Promoted

Lead Process Consultant

Compunnel, Inc. • Toronto

Full-time

The Lead Process Consultant is responsible for driving process optimization within service desk operations.This role involves evaluating workflows, leading process improvement initiatives, and impl...Show more

Last updated: 30+ days ago • Promoted

Process and Controls Senior Consultant

Ernst & Young Advisory Services Sdn Bhd • Toronto

Full-time

Press Tab to Move to Skip to Content Link.At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wh...Show more

Last updated: 30+ days ago • Promoted

Change Management Lead

freelance.ca • Richmond Hill, Canada

Full-time

New Value Solutions, a national IT consulting company, is seeking a Change Management Lead.The successful candidate will design and implement a scalable, repeatable change management structure to s...Show more

Last updated: 30+ days ago • Promoted

Process Engineering Consultant : Elevate Client Experience

Tata Consultancy Services • Toronto

Full-time

A leading IT services company in Toronto is seeking a Mid-Senior level Process Engineering Specialist to enhance client experiences and implement process improvements. The role involves collaboratin...Show more

Last updated: 12 days ago • Promoted

Senior Solutions Consultant

Achievers • Toronto C6A, ON, Canada

Full-time +1

Achievers offers more than just a thank you program.Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With nearly 4 million global users,...Show more

Last updated: 1 hour ago • Promoted • New!

GenAI Product Lead - Senior Consultant

Paralucent Inc • Toronto C6A, ON, Canada

Remote

Part-time +1

A consulting firm is seeking a Technical Product Consultant (GenAI) in Toronto to oversee the lifecycle of Generative AI products, ensuring alignment with business needs and technical capabilities....Show more

Last updated: 1 day ago • Promoted

D365 CE, Lead / Managing Consultant

HSO • Toronto C6A, ON, Canada

Full-time

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Responsibilities and activities. In the context of large-scale transformations, you are responsible for...Show more

Last updated: 1 hour ago • Promoted • New!

Lead Consultant

Infosys • Toronto C6A, ON, Canada

Remote

Full-time

Infosys is seeking Pega Lead Business Consultant.As a Pega Lead Business Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates ...Show more

Last updated: 1 day ago • Promoted

Senior MES Consultant : Lead Digital Manufacturing Projects

ITI Group • Toronto C6A, ON, Canada

Full-time

A leading consulting firm in Toronto is seeking a Senior MES Consultant to deliver Manufacturing Execution System projects. This role involves facilitating client workshops, analyzing requirements, ...Show more

Last updated: 1 hour ago • Promoted • New!

TM1 Practice Lead & Principal Consultant

Private Company • Toronto C6A, ON, Canada

Full-time

A consulting firm is seeking a Principal Consultant to lead their TM1 Planning Analytics practice.This role requires solid TM1 consulting experience and involves managing the development lifecycle ...Show more

Last updated: 8 days ago • Promoted

Senior NetSuite Consultant (Construction & Services Vertical)

Appficiency Inc. • Toronto, ON, Canada

Full-time

Solving the most complex technology and business challenges is what Appficiency is about.As the top partner for creating the new industry benchmarks in the ERP Services, Appficiency is an Oracle Ne...Show more

Last updated: 2 days ago • Promoted

Senior Process Owner

Farber Debt Solutions • North York, ON, Canada

Full-time +1

One of Canada’s oldest and most respected debt solution providers.We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees work...Show more

Last updated: 4 days ago • Promoted