Technical Support Engineer

Description

We Are Brookfield Properties :

At Brookfield Properties, our people are the foundation of our success.

The Brookfield Properties Corporate team brings together subject matter experts who lead with confidence, adaptability, and resourcefulness. The corporate group works across all sectors of Brookfield’s real estate business – including housing, logistics, hospitality, office, and retail – collaborating with our best-in-class asset managers.

We are seeking a replacement Technical Support Engineer to join Brookfield Properties in Toronto, ON. In this role, you will play an integral role in delivering and maintaining enterprise IT solutions that support business operation and drive organizational efficiency. This position is responsible for the support and engineering of core technologies including, but not limited to, Windows 11, Office 365, and Intune as well as providing basic network support. This role offers structured professional development through hands-on experience and online learning opportunities, and technical boot camps.

We are looking for a skilled individual with strong technical capabilities, exceptional customer service, and proven experience supporting executive-level users. The team ensures optimal functionality of hardware, applications, and collaboration tools, driving productivity and enabling business success.

Role & Responsibilities :

End-User Support & Operations

Provide hands-on technical assistance for Dell (including Dell TechDirect), Lenovo, and Mac hardware, as well as Windows 11, iOS, Android, and Office 365 applications.

Deliver exceptional end-user support across devices, applications, and conference room technology to ensure optimal productivity.

Support daily operations in a dynamic environment composed of approximately 60% end-user support, 15% project work, 15% architecture and engineering, and 10% training and development.

Collaborate with external vendors to resolve escalated or complex technical issues beyond internal scope.

Be a part of a 24x7x365 executive support rotation, serving on-call for approximately one week every fourteen weeks as part of a shared schedule.

Service Management

Leverage ServiceNow for incident and request management, ensuring accurate documentation and timely resolution.

Create and maintain knowledge base articles for both internal use and customer-facing support.

Analyze ServiceNow data to identify recurring issues, trends, and opportunities for proactive remediation.

Systems Engineering & Architecture

Architect, engineer, and maintain management platforms including Jamf (for macOS) and PrinterLogic (for print services).

Manage, secure, and deploy applications and device policies through Jamf and PrinterLogic.

Conduct software testing and compatibility validation to ensure smooth system integrations and program deployments.

Support infrastructure improvements through data analysis, system monitoring, and recommendations for technical optimization.

Projects & Strategic Initiatives

Contribute to project-based initiatives involving new technology deployments, upgrades, and process enhancements.

Apply strategic thinking to identify opportunities for innovation and improvements in the technology environment.

Assist in planning and execution of technical components for companywide meetings, events, and conferences.

Training & Development

Deliver or assist in developing user training programs and documentation to enhance technology adoption and efficiency.

Support ongoing professional development and contribute to knowledge sharing across the IT team.

Perform other duties as assigned in support of organizational goals and technology initiatives.

Your Qualifications :

High School Diploma or GED required

Minimum of 3 years in an IT support or related technical role

Proficiency in managing iOS and Android devices using Intune

Experience with printer management, configuration, and troubleshooting

Familiarity with ServiceNow, Azure, Office 365, and Windows operating systems strongly preferred

Experience with Jamf for Apple device management is a plus

Strong understanding of IT principles, best practices, and processes within an ITIL framework

Self-motivated and capable of prioritizing effectively in a fast-paced environment

Exceptional rapport-building, active listening, and problem-solving abilities

Proven ability to work with cross-functional IT and business teams to resolve complex issues

Excellent written and verbal communication skills

Positive representation of the IT department with a strong commitment to customer service

Your Career @ Brookfield Properties :

At Brookfield Properties, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people.

End your job search and find your career today, at Brookfield Properties.

Why Brookfield Properties?

We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield Properties strives to create spaces where going to work never feels routine. As a Brookfield Properties employee, you will enjoy many benefits such as Group RRSP, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.

Salary Type : Exempt

Pay Frequency : Bi-weekly

Annual Base Salary Range : $85K–$105K CAD

Brookfield Properties is an equal opportunity employer, and we foster an inviting, inclusive and collaborative environment. We may use AI to assist in our search to identify the best candidate.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.