Job Description
Schedule : Phone shift schedule rotates monthly. Shifts times are : 8am-4pm, 830am -430pm or 10am 6pm
Salary : 55K
The Dealer Operations Team is looking for an exceptional, customer-oriented team player who is eager to join a growing, fast paced, challenging environment.
The skills required of the successful candidate will ensure customer relationships are enhanced and contribute to building strong customer loyalty.
This role will complete financial and non-financial transactions daily in addition to providing support to our advisors.
The consultant will be responsible for ensuring transfers, trades, and all other nominee and client name related tasks are completed accurately and within service standards.
Major accountabilities :
Handle advisor and client calls for Nominee Name or Client Name platform
Process transactions, including financial trades and transfer requests within service standards
Communicate with peers and fund companies via phone and email
Complete all work with a high attention to detail and accuracy
Follow up on external transfers to expedite the transfer of funds to Sun Life
Provide just-in-time support for market-based trades that have rejected or require review by the 4 PM deadline
Work with Data Integrity team to resolve any Nominee reconciliation issues
Resolve exceptions generated from the daily Transaction Reconciliation and the monthly Account Reconciliation against fund company data
Processing of taxation slips / receipts using Customer Service Workbench
Ensure that correct information is reported to clients on their tax slips and reported to Canada Revenue Agency and Revenue Québec
Respond to tax related inquiries from clients, advisors, business partners and working with Tax team to resolve any related escalations or issues
Process corrections and complete Letter of Indemnity for fund companies
Competencies :
Knowledge of the Dealer Operations' products and processes
Customer service skills
Problem-solving and decision-making skills
Communication skills written / verbal
Interpersonal skills
Organizational and time-management skills
Self-motivated, self-directed, able to work independently
Mathematical aptitude
Attention to detail, problem solving and decision-making skills
Ability to work in a face paced environment with a sense of urgency
Assets :
Knowledge of the mutual fund industry including MFDA (mutual fund dealer association) dealer accountabilities
Experience with Excel spreadsheets
Experience with Account Transfers Online Notification (ATON)
Knowledge of CSW (customer service workbench)
Knowledge of FundServ and Univeris applications
Call center experience
University / College diploma is an asset
IFIC Operations course or CSC Designation
Exchange Traded Funds (ETF) course
Why join Sun Life :
Being a member of the Sun Life family, a group of people united by our Purpose : to help Clients and Employees achieve lifetime financial security and live healthier lives
A friendly, collaborative and inclusive culture
A collaborative and interactive team environment
Being part of our journey in developing the next greatest digital experience
Working together, sharing common values and encouraging growth & achievement
New Business Consultant
The consultant will be responsible for ensuring transfers, trades, and all other nominee and client name related tasks are completed accurately and within service standards. Respond to tax related inquiries from clients, advisors, business partners and working with Tax team to resolve any related es...
Work From Home - Sales Representative
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and...
Account Manager - Sales
Insurance Account Representative. ...
Sales Operations Associate
A leading informationpany is looking to onboard Sales Operations Associate on contract basis for 5 months working remotely in Canada. Efficiently process leads for assignment to proper sales representative. Answer iing sales calls (emails). Create various reports in Salesforce and Excel, as requeste...
Project Manager, Re-development - Full-time, Permanent
Responsibilities The Project Manager performs a wide range of duties including but not limited to all the following: Define the scope of the project in collaboration with the Vice President of Development Create a detailed work plan which identifies and sequences the activities nee...
New Grad-Psychologist-Corrections-Vacaville, CA
If you are a New Grad or an experienced psychologist, we want to talk to you!. Contracts extend for 12 months and are highly probable for renewal. ...
Senior Financial Systems Analyst
The Senior Financial Systems Analyst must understand complex finance and reporting requirements and develop technical solutions to meet Canadian Segment Finance business needs. Manulife Financial Corporation is a leading international financial services group that helps people make their decisions e...
Data Governance Analyst
Coaches and supports the business and technical data stewards in clarifying data definitions, outlining the appropriate uses for data, organizing and classifying data and managing metadata to recommend proper data usage and compliance. They coach and work closely with business data stewards to devel...
Project Manager, Land Development
Our client in Kitchener has partnered with Randstad Engineering in their search for a Project Manager to join their growing Land & Site Development team! In this role, you will be responsible for the planning, execution and delivery of ICI & Residential site development projects, ensuring th...
Data Analyst In Canada
Providing technical expertise in data storage structures, data mining, and data cleansing. Provide quality assurance of imported data, working with quality assurance analysts if necessary. Managing and designing the reporting environment, including data sources, security, and metadata. Managing mast...