Technical Writer

Overview

Location Address : Scarborough (there is some flexibility to WFH if preferred), but this may change to 2-3 times / week – strong preference for candidates in GTA

Contract Duration : 1 year

Possibility of extension & conversion to FTE

Number of Positions : 1

Schedule Hours : Monday-Friday, 9am-5pm

Story Behind the Need

Business Group : Security Incident management and response.

Project : Spearhead the creation and improvement of technical documentation such as processes, procedures, and investigative response capability

Candidate Value Proposition

Exposure to technical areas such as incident response, critical investigations, cyber security breaches.

Help improve documentations and better respond in the future.

Typical Day in Role

Creates diagrams, charts, and other visual aids to assist readers in understanding a product or process.

Gathers feedback from business partners, internal technical team and vendor to improve technical documents.

Ability to take existing and potential content and improve it

Convert complex documentation to easy language for multiple audiences

Writes and edits technical documents including reference manuals and product manuals which may include screenshots and tutorials

Plans writing processes and sets timelines and deadlines.

Recording meeting minutes for Incident Response calls and team meetings, as needed.

Required Skills / Must Have

8+ Years of experience in technical writing, 5+ Experience in SharePoint, Visio, JIRA

Creating and designing a knowledge base for practical use of all Cyber security project employees. Writing document & playbooks

Recent experience in Translating practical procedure documents into high-level management level document for audit and summary purposes.

Assisting in updating process documents defined and created by management. These processes are relevant to all activities in which the team is involved.

Improving technical understanding of company security technologies.

Nice-To-Have Skills

Power BI, MS office suite

Experience writing law enforcement documents is preferred

Soft Skills

Communicating effectively orally and in writing

Critical thinking and problem-solving skills

Strong research and analytical skills

Ability to undertake multiple projects and deliver on tight deadlines

Detail-oriented

Ability to meet deadlines and to work independently.

Excellent organizational skills and attention to detail.

Excellent writing, editing, and communication skills

Education

• Bachelor\'s degree in a technical field such as computer science or relevant work experience is required

Interview

1 – 30mins – MS team – HM & Team member– Soft skills & technical skills – 10 questions

2 – 30mins – MS teams – HM – Technical writer – Skills & positions - 5 questions

Best vs Average

Ideally the candidate would have experience in Cyber security & Law enforcement - with a strong background in public speaking.

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