Platform Reliability Engineer, GTSM

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Join our Global Technology Services Management and Support Team!

We're looking for Platform Reliability Engineer(s) : specifically, someone who is passionate about building solutions that makes life better for others, enabling visibility and comprehension of application health and performance;

motivated by opportunities to automate processes to improve system reliability and

Customers' experience; to experiment with new technologies and guide others.

Our team provides consulting and education on reliability practices to other teams, creates new tools and finds innovative ways to surface operational data and simplify the lives of our fellow colleagues.

We are an integral part of the transformation to be a data-driven organization!

How will you contribute :

• Collaborating with other teams to provide application monitoring strategy.
• Building and setting up monitoring (Synthetics, APM, Infrastructure) within our Monitoring Platform.
• Building new application monitors, dashboards, and creative solutions.
• Creating automation solutions using scripting languages using APIs.
• Using problem solving skills in concert with tooling to help uncover application issues and perform root cause analysis.
• Create visibility of our myriad of data and help our partners understand this data.
• Supporting and enhancing our current toolset.
• Promoting reliability engineering within our team and beyond.
• Handling communications with our allies in the business to ensure information is comprehensive to technical and non-technical members.
• Maintaining positive relationships with many internal teams.
• Adapting to evolving priorities.

Experience and Skills :

• 3 to 5 years+ working in a technical role in IT (including co-op experiences)
• Coding experience with NodeJS or JavaScript.
• Scripting experience with languages such as PowerShell or Python.
• Experience with monitoring tools : New Relic, Dynatrace, CA APM, PRTG.
• Data driven and be passionate about using data to advance our effectiveness and enable superb customer experiences.
• Dedicated and able to work independently with a continuous learning approach.
• A focus and aim for creating excellent customer experiences.
• Innovation, adaptability and curiosity.
• Clear, concise, tactful communication skills.
• Caring for your fellow team mates. Our team is a unit that cares for one another and collaborates together.

Nice to Haves :

• Jenkins, GIT, automation tools.
• Devo, Azure, Docker, Kubernetes.
• Experienced with mentoring with leadership skills.
• Familiarity and knowledge with AI Operations tooling such as Moogsoft.
• Understanding of Reliability Engineering and the benefits of it.
• A sense of humor because our team likes to have fun!
• Vendor management skills.
• Adapt to change and overcome barriers.
• An understanding of the Financial Services or Insurance Industry and / or Large Enterprise knowledge
• Any ITIL™ Foundations or Practitioner level certifications (especially Support Operations)

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you :

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact redacted .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$74,270.00 CAD - $137,930.00 CAD

If you are applying for this role outside of the primary location, please contact redacted for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact redacted for more information about U.S.-specific paid time off provisions.