Customer Analytics Specialist
The Customer Analytics Specialist will join the Program Management team and will work closely with the Canadian Account Management team to deliver value to GPO & Managed service customers through Spend analytics.
The candidate will be a confident self-starter who ideally has customer facing experience in food service, retail or CPG industries.
This position is hybrid with 3 days in office based out of 5150 Spectrum Way, Mississauga ON.
Job Responsibilities :
- Manage supply chain relationships with key customer accounts through leading / facilitating monthly & quarterly business reviews
- Utilize a high degree of qualitative and quantitative analytical skills in analyzing customer data to find key insights to deliver value
- Conduct statistical analysis on customer data to identify trends & help account mgmt. teams design & implement account specific strategies to ensure growth
- Prepare & deliver monthly & quarterly account specific presentations for business reviews
- Support Commercialization team in program launches by performing account specific analytics
- Generate reports that provides insightful recommendations into customer’s purchasing and spend behaviors and help identify areas of opportunities
- Ability to perform Market Basket Analysis on current & potential customer data
Qualifications :
- Bachelor’s Degree or College diploma - Engineering, Business or Supply Chain
- Advanced Microsoft Excel skills is REQUIRED
- Experience with databases / SQL is Preferred
- Proficient in PowerPoint & presenting to clients
- 1-3 years’ experience in an analytical / client facing role
- Results oriented, self-starter who can adapt to changing priorities
- Strong written and verbal communication skills to articulate issues, analysis and solutions
- Critical thinker who is inquisitive and seeks to find solutions and make recommendations
- Demonstrated strategic thinking, project management skills and presentation skills
- Ability to multitask and prioritize with minimal supervision
- Solid organization skills and attention to detail
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