Operations Administrative Support

YOU’VE GOT A checklist FOR EVERYTHING

FOR YOU, IT’S ALL ABOUT the details

Operations Administrative Support

Posted : 2024-04-03

Closing : Until Filled

Location : Edmonton (Hybrid work arrangement following a 3-6 month training period)

You’re a multi-tasking dynamo You’re an ultra-organized stickler for details, but above all, you love helping others.

For you, no task is too big or too small, whether it’s helping customers complete policy change requests, or supporting your teammates with administrative tasks.

You’re known for your ability to stay focused (even when the task is a little repetitive) and enjoy rolling up your sleeves to dig into a project. It’s just what you do!

The role of Operations Administrative Support is all about an exceptional customer experience and creating long-standing customer relationships.

WHAT MOVES YOU

• You’re a helper at heart and love being the go-to person to answer a question or solve a problem.
• You’re a lifelong learner looking to grow your career and keep things fresh with whatever tasks come your way.
• You’re on board to tackle new things, including becoming proficient with new systems and gaining knowledge of insurance products and services.
• You’re a master juggler of projects, that is. Seriously, you’ve got some mad multi-tasking skills.
• You’ve been nicknamed eagle eyes your attention to detail is that impressive.
• You’re a self-starter who enjoys working independently but also loves being part of a fast-paced team.

WHAT YOU’LL DO

• Report to the Director, Operational Transformation.
• Gain a working knowledge of insurance projects and procedures to better support customers.
• We’ll help you earn your General Insurance Licence (bonus point if you already have one!) to open more doors for you.
• Support clients across the province by monitoring email inboxes, replying to questions, and completing service requests.
• Deliver accurate, timely communications to policyholders including renewal reminders and new business documents.
• Review documents for errors or discrepancies.
• Deliver a TYLF (treat you like family) experience in all interactions with customers, vendors, and co-workers.

WHAT YOU’VE DONE

• You have a high school diploma or equivalent.
• Your customer service and communication skills are top-notch.
• You have excellent clerical and data entry skills with an eye for detail.
• You’ve got integrity and a strong work ethic in spades!
• You have a general understanding of insurance and are open to learning even more.
• You’re a wiz with Microsoft Office Suite and other office-related software programs.

WHAT YOU'LL GET

• A competitive salary with customizable benefits and an outstanding Retirement Savings Program.
• Great discounts on AMA services including memberships, insurance, travel and more.
• A work environment that prioritizes learning opportunities and career development.
• Paid vacation and other paid time off including a Volunteer Day and a flexible Me Day .
• We’re Albertans protecting Albertans, and by joining our locally-based insurance company, you’ll be helping your neighbours protect what matters most.
7 days ago