Virtual business advisor - Bilingual

A reputable banking company is looking for a Virtual business advisor - Bilingual (French & English) to join their team, remotely.

The role helps clients to meet their immediate and long term goals by understanding business and financial needs and / or identifying opportunities to further deepen the relationship with the customer.

In addition to sales, this role supports clients’ day-to-day business needs by ensuring clients’ cash management and simple credit needs are met.

Position : Virtual business advisor

Salary : 64,000$ - 72, 000$ yearly

Schedule : Working hours M-F 8-8, Saturday 10-7 (rotational, once a month right now and day in lieu given) Sun Closed

Possibility of overtime

Start Date : December 2024

Advantages

• 100% remote
• Well-known - reputable Company
• 10% annually on salary per year based on performance
• Full benefits - medical, dental, mental health
• Employee stock share
• Employee banking offers
• 3 weeks vacation prorated

Responsibilities

• Provide guidance, support and advice to clients through discovery conversations in order to meet their short and long term needs and triage high value clients to the appropriate relationship team.
• Assess and recommend products based on suitability, while identifying opportunities to cross-sell.
• Prepares concise analysis and recommendations in support of credit submissions, ensuring all information is accurately entered
• Build strong partnerships by working closely with key partners

challenges including credit and risk issues.

• Promote and demonstrate the use of digital banking options by introducing the client to alternative ways
• Offer solutions, resolve and / or escalate client issues and concerns to leadership and / or appropriate parties without delays.
• Introduce high-value clients to Relationship Managers, Business
• Support back end Digital Business Onboarding (DBO) validation including support for managed clients
• Ensure that all internal dealings and dealings with clients reflect the standards prescribed by CIBC policies and procedures, including : Anti-money laundering, Reputational and Legal Risk, Code of Conduct, Risk Management, etc.
• Exercise appropriate due diligence prior to making credit recommendations and similarly prior to completion of any product sales
• Follow established bank policies, procedures, guidelines, practices and required documentation; complete all risk activities
• Dedicate time to personal development as guided by your individual plan and job specific learning requirements; participate in coaching sessions to obtain feedback on current performance and create an action / development plan
• This role has the authority to resolve client issues within guidelines and escalate unresolved matters to appropriate area for resolution
• When required, execute overrides based on operating procedures and delegate approvals within prescribed limits and authority based job level

Qualifications

• Bilingual French & English - written and oral
• 2-3 years of experience in a similar role
• Well-developed knowledge of sales practices and experience in a professional fast-paced sales and service environment, preferably in a financial and client service industry or Client Contact Center
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable
• Strong influencing and negotiating skills to respond to objections and offer solutions
• Organized and detail oriented to manage high volumes of information
• Well-developed ability to multi-task and work within tight timelines.
• Well-developed knowledge of different corporate structures and basic credit analysis.
• Demonstrate service excellence by being knowledgeable, resourceful and professional during all client interactions.
• Well-developed knowledge of business products and services including lending, cash management solutions and GICs, as well as banking center services.
• Well-developed knowledge of sales practices and experience in a professional fast-paced sales and service environment, preferably in a financial and client service industry or Client Contact Center
• Ability to read and interpret financial statements, credit bureaus and other financial documents with the purpose of understanding a client’s business and preparing quality credit applications.

Well-developed knowledge of a full range of credit products / services, lending practices, credit analysis, compliance standards, and business specific products and services to fulfill or service clients with varying financial needs.

• Well-developed sales and communication skills and experience handling client calls and delivering an excellent client experience
• Well-developed interpersonal skills to establish and maintain strong relationships with clients, employees and internal / external partners
• Well-developed understanding of lines of business, services, systems and operational knowledge to use company applications, desktop tools, ATM and online or mobile functionalities and desktop tools

Summary

Please apply to this exciting opportunity by choosing one of the following options :

1) Apply directly to this posting

2) Directly on www.randstad.ca

3) Send your resume to [email protected] and add subject : Virtual business advisor - Bilingual

We thank all those for applying.

Human forward

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.