Bilingual Customer Service Representative (Insurance)

Job Description

Bilingual Customer Service Representative (Insurance)

Our client in the insurance industry is hiring entry-level Bilingual Customer Service Representatives. This role is ideal for individuals fluent in both English and French who are eager to start a career in insurance.

Comprehensive training will be provided, including full support in obtaining the necessary insurance licenses.

What is in it for you :

• Competitive annual salary of $50K-$52K, with potential for increases.
• Annual bonus structure of 5%-10%, based on personal and company performance.
• 4 weeks of vacation and unlimited sick days.
• Full benefits starting from day 1, including health insurance, a wellness expense account, and more.
• DCPP pension plan with 5% company contribution, retirement savings, and an employee share ownership plan.
• Permanent, full-time role (37.5 hours / week).
• Hybrid work : 3 in-office days (Tuesday to Thursday) and 1 Saturday per month.
• Work schedule from Monday to Friday, 8 : 00 am. to 9 : 00 pm, and 1 Saturday per month from 8 : 00 am to 5 : 00 pm.
• Company covers all exam fees and study materials for the OTL license (4 weeks on-site class)
• Excellent opportunities for career development and advancement within the insurance industry.

Responsibilities :

• Understand customer insurance needs and provide tailored insurance solutions.
• Quote and sell Home and Auto insurance policies.
• Assist new customers with their Home and Auto insurance needs.
• Service existing customers by updating their policies to meet changing needs and offering new products as required.
• Drive strong customer retention by delivering a world-class customer experience.
• Underwrite new business, policy endorsements, and renewals by gathering all necessary information for pricing and risk analysis.
• Stay up to date on underwriting standards and regulatory guidelines.

What you will need to succeed :

• College diploma or university degree is an asset.
• OTL or RIBO license is an asset.
• Willingness to obtain an OTL (Other Than Life) insurance license training and exam are provided.
• Sales and customer service experience.
• Strong communication, problem-solving, and self-management skills.
• Bilingual fluency in English and French (spoken and written) to support clients in both languages.
• Ability to learn new software and match products to customer needs.

Training Program :

• The training class is conducted together as a group, ensuring full support and guidance.
• Training class begins in October (exact start date to be confirmed).
• Training includes a 4-week program, with 2 weeks dedicated to on-site OTL licensing training (Monday to Friday, 9 am to 5 pm).

Why Recruit Action?

Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.

Only candidates who match hiring criteria will be contacted.