Library Assistant 2 (Auxiliary On-Call)

About Us

At North Vancouver District Public Library, we inspire learning, discovery, creativity and collaboration in our community.

Serving almost 90,000 residents at three full-service locations and one Express Library throughout the beautiful District of North Vancouver, we are proud to provide free and equitable access to welcoming spaces, diverse collections and digital resources, a wide range of technology and computers, including StoryLab, and so much more.

Proudly late fine free, our libraries are the destination for our growing community to connect, share, and inspire. Position Overview NVDPL is currently recruiting Auxiliary On-Call Library Assistant 2’s to assist in all aspects of work that contribute to the successful operation of the Circulation team and contribute to the welcoming environment of the Library. What we can offer you

At NVDPL, we believe in building community and relationships, nurturing innovation while honouring tradition, embracing exploration, creativity, and fun, and supporting human potential and enabling excellence.

Reporting to the local Circulation Supervisor, this position will perform a variety of tasks as part of the Circulation team, including checking library materials in and out, registering patrons, collecting fees, resolving patron complaints, and reconciling monies received.

Service desk work at our Library requires a commitment to understanding and responding to community needs and a collaborative approach to service delivery.

What you’ll be doing

In addition to the primary tasks noted above, aspects of the role will also include :

• Providing excellent service to the public and responding to questions about routine library operations in person or on the telephone
• Circulating library materials, collecting payments, packing and unpacking boxes
• Registering patrons for library membership
• Pulling, filing, sorting and shelving library materials
• Assisting patrons with the use of self-service tools
• Assisting with daily cash reconciliation and bank deposits
• Performing opening and closing procedures
• Addressing problems with multi-function devices, and behavioural issues that arise in the public space

What you’ll need to succeed

• Flexibility and availability to work at any NVDPL library, including evening and weekend work, and understand that schedules may change to align with community needs
• Ability to make customer service a top priority while using good judgement to apply library policies
• Ability to take initiative, problem-solve and handle difficult interactions
• A commitment to service excellence, recognizing that the library serves members of the public from all walks of life
• Organizational skills and attention to detail
• Ability to work collaboratively, courteously, and effectively with the public and staff in a busy public space
• Ability to take initiative, ask for assistance, and step up to help
• An understanding of and commitment to the principles of intellectual freedom, and inclusiveness
• Completion of Grade 12 along with related experience
• Proficiency with Microsoft Office and common office equipment
• Physical capacity to handle heavy library materials and to stand for long periods

It’s great if you have

• Experience working on a circulation team in a public library
• Experience in using an automated library circulation system
• A comfort level with uncertainty and curiosity to learn more

The hourly pay rate for this unionized position starts at plus 12% in lieu of benefits. This work requires flexible availability, including evenings and weekend shifts.

The most successful auxiliaries can accept shifts with little notice and work several shifts per week.North Vancouver District Public Library is an equal opportunity employer, committed to creating a diverse, inclusive, barrier-free work environment.

If you have a passion for connecting community, sharing knowledge, and inspiring stories, and you are interested in joining our dynamic team, then we’d like to hear from you! Qualified applicants are invited to apply online only with your cover letter and resume at by September 4, 2024 to be considered for this competition.

Our libraries are located on the traditional territories of the səl̓ílwətaʔɬ / Selilwitulh (Tsleil-Waututh), Sḵwx̱wú7mesh (Squamish), and xʷməθkʷəy̓əm (Musqueam) First Nations.

We are grateful for the opportunity to connect community, share knowledge and inspire stories on unceded Coast Salish Territory.

Compensation The hourly pay rate for this unionized position starts at plus 12% in lieu of benefits. Posting Detail Information Posting Number JP#24-15L Job Open Date 08 / 21 / 2024 Job Close Date 09 / 04 / 2024 Special Instructions to Applicants