UX Content Writer / Content Designer

Our client, a top banking client in Canada is looking to hire a Content editor for their team with a contract for 6 months is renewable. This role is Hybrid i.e. 1 day a week Wednesday, 3rd Friday of every month in the office for their Toronto office.

Job Description :

As a UX Content Writer / Content Designer, you're responsible for writing, editing and proofreading copy for our public-facing channels. Working with our cross-disciplinary design teams, you'll develop innovative content that delivers a best-in-class user experience. You'll connect with our clients through a brand personality that's trustworthy, helpful and friendly. And you'll bring it to life with human-centric copy that leverages a deep understanding of strategic insights, business goals and user needs. Through the language you choose and the stories you tell, you'll move the dial on site-wide enhancements one word, one page and one project at a time.

Your primary responsibility is to follow, create and maintain editorial standards, ensuring fully optimized content is on brand, meets user and business goals and maintains a consistent voice and tone. You'll deliver cohesive and compelling copy that communicates the core value of our products and services, while applying SEO tactics to increase site visibility, click-throughs, authority, engagement and sales. Your knowledge of accessibility best practices and inclusive writing principles will help make our audience feel welcomed and valued.

A degree in English, Marketing, Journalism or Technical Writing (or equivalent work experience) and English language proficiency are critical to the role, along with flexibility, strong attention to detail and exceptional interpersonal skills. You must be able to meet tight timelines, embrace new technologies and adapt quickly to change. If you're a dynamic, self-motivated professional with 3 or more years (5 or more years for senior) of digital writing and editing experience for a variety of platforms, we want to hear from you.

What you'll be doing

Research :

Support projects in their initial phase, conducting content strategy tasks and UX research as needed; this includes competitive research, content inventories, drafting usability questions and wire frame copy, and more

Content creation :

• Manage all facets of the editorial process throughout a project's lifecycle, which includes supporting French translation
• Write, edit and proofread original (and supplied) copy, ensuring it's accurate, on brand and meets business objectives
• Ensure content meets bank style / brand, voice / tone and quality standards; copy must be clear, concise, conversational, follows accessibility requirements and the principles of plain language, is searchable and works for all channels and viewports

Conduct content walkthroughs with project teams and external stakeholders, such as business and marketing teams, regulatory groups and Legal

Demonstrate initiative and expertise to proactively drive site-wide enhancements outside of regular project work (senior content designer)

Subject matter expert and training :

Review copy decks to ensure we maintain a consistent voice and tone throughout our properties (senior content designer)

Relationships and audience :

Work with UX and visual design teams to develop innovative content and deliver a best-in-class client experience

Must haves :

Experience writing for web and / or digital properties

Nice to have :

Jira / Confluence

Soft Skills

Able to Prioritize

Education and Certifications :

Degree in English, Marketing, Journalism or Technical Writing with strong language skills (or equivalent work experience)