Program Director, Employee Benefits

PROGRAM DIRECTOR - EMPLOYEE BENEFITS, BUSINESS DEVELOPMENT

Reporting to the Senior Director, Business Development, this position acts as a sales professional, supporting Alberta Municipalities’ Business Development team and customers.

The primary objective of this position is to drive the revenue and retention goals of the Employee Benefit business services.

This will be accomplished by providing support and insight to the design and structure of the benefits plan offerings to our customers and prospect clients.

Know-How

Practical / Technical Knowledge

• degree in Business or related field equivalent work experience in sales and customer service also considered.
• experience in sales and customer relations with at least 5 years experience in managing specialized programs in employee benefits.
• holder of the following industry licenses for the Program Manager, Benefits :
• License Qualification Program (LLQP) mandatory
• Employee Benefits designation (CEBS) preferred
• of municipal and non-profit organizations is an asset.

Highly competent computer skills with Microsoft Word, PowerPoint, Excel, Outlook, and Client Relationship Management software (preferably Microsoft Dynamics 365).

Valid driver’s license and reliable transportation.

Planning, Organizing, and Integrating

• solution-seeking; develops new ideas and moves them forward.
• skills and the ability to be self-directed to manage multiple priorities, organize workload for self and others and meet deliverables with quality response.
• thinking; bringing ideas for potential enhancements in the products or services in the marketplace.
• the ability to build and speak to financial models to align the provided services with customers’ objectives and goals.

Communicating and Influencing Skills

• direct experience in customer interactions dealing with the delivery of business services.
• communicator with the ability to establish relationships with relevant client representatives.
• sensitivity in a public sector service delivery environment as well as an optimistic, yet realistic, focus on results, and the ability to explain complicated programs to members.
• thinking skills, budgeting, business and sales acumen, training, and development, relationship building and complex decision-making abilities.
• to remain calm and collected when dealing with stressful situations.
• interpersonal and communication skills and use of tact and diplomacy to resolve sensitive matters.
• level of integrity, with a sense of urgency and results orientation.

Responsibilities

• as the customer and sales professional for the Employee Benefits program, as it pertains to the existing and potential service offerings to Alberta Municipalities customers.
• current with industry standards and trends that could impact the customers day to day operations, ensuring we are proactively supporting changes that occur within our customers environments.
• throughout the province to support the Regional Managers, Business Development, to promote the specialized service portfolio to existing members and prospective clients.
• collaboration with Employee Benefits and the Business Development team, ensure the experience and program deliverables are meeting the expectations and needs of the customers.
• with and provides support to Business Development and Benefits Services to provide marketplace insights and feedback to further the growth of Employee Benefits portfolio and offerings.
• with Marketing and Communications and Benefits Services Teams on the development of welcome packages for new members and marketing materials for new services or programs.

Under the guidance of Marketing and Communications, promote and excel the statements of strength, brand messaging and Alberta Municipalities.

• Regional Manager training pertaining to Employee Benefits, including changes in the marketplace, best practices, details on the existing program, in-depth information on new services and knowledge of competitor programs
• with Regional Managers to complete business reviews on a quarterly, semi-annual, and annual basis.
• relevant with the various industries by completing ongoing education and licensing requirements.
• the Alberta Municipalities CRM system with relevant information, to be available for strategic planning and annual sales plans and targets.
• Alberta Municipalities at various events, tradeshows, and conferences throughout the year to develop customer relations, grow awareness of the service portfolios and contribute to annual revenue targets.
• in the response to Requests for Proposal (RFPs), Requests for Qualification (RFQs), Requests for Information (RFIs) and is the lead on product inquiries as well as supporting in generating sales opportunities and product proposals / quotes and pricing inquiries.
• support at key seminars, workshops or lecture presentations for Alberta Municipalities.
• formal presentations to various customer groups including councils, senior administrators, stakeholders, and Boards representing Alberta Municipalities.
• to work variable hours to support various Alberta Municipalities events throughout the year.
17 days ago