Information Technology Support Engineer

Direct message the job poster from TECEZE

Locations : Richmond Hill, Ontario, Canada

Contract : 1 Year with Extension

Roles and Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software / applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting.
• Inventory management.
• Imaging of Laptops & Desktops.
• Printer Management.
• Assistance in fixing issues for Conference room and working with Vendor for room setup.
• Hardware / software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
• Knowledge of Office 365 support.
• Coverage / compliance software installation and troubleshooting.
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Strictly adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after-hours activities as required.
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

Seniority level

Associate

Employment type

Contract

Job function

Administrative

Industries

IT Services and IT Consulting

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