Job Description
As a Counter / Inside salesperson, you will be the face of our business! You will provide world-class sales support to our customers by answering questions, entering and picking orders, and following up on any backorders.
Your primary focus will be to serve our walk-in customers and inbound telephone inquiries. Support will also be provided to all of our Outside Sales functions.
Additional duties will include :
- Research product for customers and provide recommendations on our assortment of product
- Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Management team while networking with customers at the counter
- Enter, pick, and pack sales orders generated at the counter
- Inform the buyer when stocks levels are low
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Navigate and find a solution for customer concerns and complaints
- Perform other tasks as requested by the Profit Centre Manager
Qualifications
- Grade 12 diploma or equivalent; College and / or University degree an asset
- Experience with customer service or counter sales an asset
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to learn and operate the applicable software system used to process orders
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting
Preferred Skills :
- Previous experience with or knowledge of HVAC / R and building products sold at the Profit Centre
- Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
- Experience using Word, Excel, and Outlook
Additional Information
What’s in it for you?
- Be able to work in a strong team-focused culture!
- Great training and career development opportunities
- Competitive Salary
- Comprehensive Benefit Package
- Great work-life balance
- Profit Sharing
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