Training and Engagement Consultant

Our client, a leading financial institution, is seeking an Intermediate Training and Engagement Consultant to join their team for 6 months of contract with possibility of extension. This role is to support launch of a new enterprise-wide platform for the entire bank this summer - Microsoft Viva Engage. The role is 2 days in office in Downtown, Toronto.

Job responsibilities:
Event Coordination & Engagement

• Assist in planning, organizing, and executing training events, roadshows, and AMA sessions to promote Microsoft Viva Engage.
• Work with internal stakeholders to identify training needs and tailor content accordingly.
• Gather and analyze feedback to assess training effectiveness and suggest improvements.
• Monitor engagement metrics and report on the success of training sessions.

Training & Support

• Develop training resources (guides, FAQs, presentations) to facilitate platform adoption.
• Provide hands-on support during training sessions, helping employees understand and use the new platform effectively.
• Conduct one-on-one and group coaching sessions to address specific employee needs.

Communication & Change Management

• Assist in engaging early-access users during the pilot phase of Microsoft Viva Engage.
• Respond to employee inquiries and provide guidance on the new platform.
• Collaborate with cross-functional teams to ensure consistent messaging and adoption strategies.

Must Have:

• At least 3-5 years of experience in training, event coordination, or change management, preferably within a corporate environment (cap is 7 years)
• Strong understanding of principles and purpose of internal / employee communications, employee experience, or similar areas
• Proficiency with Microsoft Viva Engage and familiar with enterprise social media networks and employee communication technology
• Proficiency in Microsoft 365, particularly Microsoft PowerPoint
• Familiarity with adult learning principles and instructional design

Nice to Have:

• Experience in the banking or financial services industry is a bonus.
• Strong communications skills
• Confident
• Assertive

If you are qualified and interested, please share your resume with fouzan@ifgpr.com