Technical Inside Sales Specialist

Are you a service-oriented professional with a passion for delivering an exceptional customer service and sales experience in the technology sector? We are currently seeking a dedicated Technical Inside Sales Specialist to join a dynamic and growing IT consulting firm in Richmond Hill. In this role, the focus is primarily on generating new leads by cold-calling new accounts, while also initiating warm calls to dormant accounts. You will act as a vital bridge between the client's technical teams and their valued customers, ensuring every interaction reflects their commitment to excellence in customer care.

This position is ideal for someone who thrives in an environment where excellence is the top priority. You will manage existing customer relationships, handle complex inquiries, and generate new business. Reporting directly to the Sales Manager, you will be part of a team that values your contribution to the overall customer care strategy and offers a clear path for advancement within the organization.

The role offers a hybrid work model, allowing you to enjoy the collaboration of an office environment in Richmond Hill three days a week while managing your responsibilities remotely for the remainder. While the primary language of business is English, your ability to communicate complex technical information in a friendly and accessible manner is what will set you apart. This is a permanent opportunity that rewards your dedication with a competitive salary and a bonus structure tied to both team success and your own professional development.

Advantages
-Competitive base salary of $65,000 to $85,000, based on experience, and a lucrative commission plan based on team targets and professional development.
-Hybrid work flexibility: 3 days in the Richmond Hill office and 2 days remote.
- 3 weeks vacation plus paid personal and sick days.
-Direct mentorship and training from industry experts who prioritize your career well-being.
-Opportunities for growth.
-Free parking on site.

Responsibilities
-Drive outbound lead generation by proactively engaging prospects and acting as the primary technical consultant for initial IT solutions, specifications, and quotes.
-Actively hunt for new business by uncovering net-new selling opportunities, prospecting targeted accounts, and driving expansion across the IT landscape.
-Develop strategic proposals and accurate Bill of Materials (BoM) to convert outbound leads into qualified pipeline, tailoring IT solutions to specific prospect pain points.
-Manage the end-to-end outbound pipeline within Salesforce, meticulously tracking prospect data, cold outreach activity, lead conversions, and campaign metrics.
-Leverage vendor and distributor relationships to negotiate aggressive pricing, building highly competitive pitches to win net-new IT clients.
-Utilize successful onboarding and initial IT hardware/software deployments as strategic touchpoints to secure referrals and generate further outbound opportunities.
-Target upcoming contract renewals as strategic outreach events, proactively pitching IT infrastructure upgrades, technology refreshes, and expanded services.

Qualifications
-2 to 5 years of experience in a role focused on inside sales support, lead generation, or client relations.
-Previous experience working within the IT reseller or consulting industry is highly desirable.
-CISCO certification is considered a very strong asset.
-Exceptional communication skills, with a focus on empathy and clarity in customer care interactions.
-A collaborative and "open-minded" approach to learning new IT systems and improving processes.
-Somebody who knows their quotas as well as their clients inside and out.
-Ability to commute to Richmond Hill three times a week.

Summary
At Randstad, we are your partner for talent, helping you not just find a job you love, but also build a successful career that offers work-life balance and professional fulfillment. Our recruiters are experts in customer care and are ready to help you secure this exciting role in Richmond Hill. We care about your professional well-being and will support you every step of the way. If this Inside Sales Representative position matches your ambitions, apply today!

If this job doesn't fit what you are looking for, reach out to our expert recruiters to discover more fulfilling career opportunities!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.