Adobe CDP Architect

We are looking for an experienced Adobe CDP Architect to support a customer data and journey transformation program for a Canadian utility client. The role will lead journey-mapping and business-discovery workshops, translate business outcomes into Adobe Real-Time CDP architecture, and provide technical leadership across data, identity, governance, integration, and activation. The architect will work closely with business stakeholders and delivery teams to design practical, privacy-compliant solutions and guide implementation.

Key Responsibilities

• Lead journey-mapping and use-case refinement workshops with business and technology stakeholders.
• Translate customer journeys, business rules, and desired outcomes into data, identity, profile, audience, and activation requirements.
• Own the Adobe Real-Time CDP architecture, including schemas, identity namespaces, ingestion patterns, consent, governance, segmentation, and activation.
• Design integrations between Adobe Experience Platform and enterprise systems such as SAP, Microsoft Fabric, Azure, AWS, Salesforce Marketing Cloud, and legacy platforms.
• Provide architectural direction across Adobe Journey Optimizer or Campaign, Adobe Target, Customer Journey Analytics, and related AEP capabilities.
• Guide implementation teams through technical design, delivery sequencing, testing, production readiness, and knowledge transfer.
• Partner with Privacy, Security, Legal, Data, and business teams to embed privacy by design and compliant activation.
• Support solution sizing, effort estimation, roadmap development, and resource planning.

Required Experience & Skills

• 7 10+ years in customer data, marketing technology, digital architecture, or related enterprise architecture roles.
• 3+ years of hands-on experience with Adobe Real-Time CDP and strong experience with Adobe Experience Platform.
• Deep expertise in customer profiles, identity resolution, schema design, data modeling, segmentation, and activation.
• Experience with Adobe Journey Optimizer or Campaign, Adobe Target, Customer Journey Analytics, and Adobe data-collection capabilities.
• Experience with batch, streaming, API-based, and event-based integrations, plus data transformation and JavaScript tagging.
• Working knowledge of SQL, XML, JSON, JavaScript, HTML, CSS, and at least one programming language such as Python.
• Ability to translate business strategy and use cases into architecture, platform requirements, data models, integration designs, and delivery roadmaps.
• Strong client-facing communication, workshop facilitation, stakeholder management, and technical leadership skills.
• Understanding of data governance, consent, security, retention, and privacy regulations, including PIPEDA, GDPR, and CCPA.

Preferred

• Experience in utilities, energy, telecommunications, financial services, or another regulated industry.
• Familiarity with CIS, billing, payments, contact-center, OMS, IoT, or AMI data.
• Adobe Experience Platform, Real-Time CDP, or Journey Optimizer certification.
• Experience working in Agile, multi-vendor, and large enterprise transformation programs.

Skills:

• Adobe Real-Time CDP and Adobe Experience Platform architecture
• Customer journey mapping and use-case translation
• Identity resolution, unified customer profiles, schema design, and data modeling
• Enterprise data integration across batch, streaming, APIs, and event-based sources
• Client-facing workshop facilitation and technical leadership.