Post-Purchase Program Analyst

What you'll do

The Post-Purchase Program Analyst supports the delivery of the Post-Purchase Program under the broader Product Quality Organization’s mandate to support our customers, drive quality products and improve customer perceptions of the products sold at Canadian Tire.

• Execution of Post-Purchase Framework:Support the development of the expanded scope for the Post-Purchase program to provide enhanced spare part and repair support for a larger selection of products to improve brand perception and customer experienceUtilizing existing reporting, investigate potential opportunities to increase the number of SKUs we supportProvide financial analytics to support the design of new strategic initiatives surrounding Post-Purchase and sustainabilityImplementing processes to manage corporate responses to online reviews and customer questions, contributing to a cohesive brand image and customer experienceActively collaborate with Product Quality Assurance, Brand, Product Development, Merchandising, Offshore Team and Vendors to enhance existing and design new process and programs within the Post-Purchase framework
• Manage Post-Purchase Service Provider Performance:Maintain and monitor service standards for vendor-supported programs
• Financial:Support the financial model estimation logic, tools and process for Post-Purchase programConduct financial feasibility analysis on Post-Purchase initiativesExecute vendor billing process to support Post-Purchase program costs and communicate billing requirements to Merchandising, Offshore Team, and vendorsMonitor and report on Post-Purchase financial status at vendor level
• Reporting and Analytics:Maintain reporting tools and processes for all aspects of the Post-Purchase program, including service provider activity, responses to online customer reviews and questions, and product coverageExecute ad hoc reporting for the Product Quality Assurance management team as required

What you bring:

• Post-secondary degree in business or similar
• Core Values:Resourceful - Demonstrates resourcefulness by using critical thinking and creativity to overcome difficultiesCustomer Focus - Considers the customer’s needs first and foremost, making improvements based on customer feedbackDemonstrates a Curious Mindset - Wonders about new possibilities and actively seeks to learn about them
• Technical Skills - advanced MS Excel, basic programming, and basic MS Access
• Outcome focused – possesses strong business and financial acumen, critical thinker with the ability to analyze and visualize to ensure continuous improvement
• Operational execution - effective time management skills and ability to manage multiple projects, strong attention to detail
• Ability to communicate effectively across the organization verbally and written and via presentations
• Highly developed sense of accountability, passion, and track record for delivering results
• 2+ years business experience in retail

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We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

Broadband Salary Range: $53,000.00 – $88,000.00

Our typical hiring range is between $53,000.00 and 70,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with

market rate and conditions and the unique value you bring to the role

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.