Whistler Experience Guide Supervisor

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Whistler Experience Guide Supervisor

Play a key role in delivering exceptional outdoor experiences and personalized guest adventures while supporting the daily operations of the Whistler Experience program.

This is a full-time, permanent positionstarting as soon as possible.

Starting Rate of Pay: $24.25 per hour

Job Duties Include:

• Coordinate and manage guest activities through digital booking platforms, including tour inventory, guide scheduling, guest communications, and activity reservations.
• Lead private guided experiences including hiking, biking, snowshoeing, skiing, and other resort activities while ensuring exceptional guest service and safety standards.
• Supervise, train and support Whistler Experience Guides, ensuring all required certifications, training records and safety protocols are maintained.
• Collaborate with the Health Club & Recreation leadership team to develop, coordinate and deliver resort programming, special events, and group activities.
• Maintain accurate inventory levels for activity equipment, retail products, and operational supplies.
• Promote and upsell private guided experiences while building strong relationships with local businesses and tourism partners.
• Assist with Health Club and Recreation operations as required to support the overall guest experience.

Qualifications

• Standard First Aid or Wilderness First Aid certification required.
• Valid Class 4 Driver's License required.
• Extensive knowledge of Whistler Blackcomb, local hiking trails and the Sea-to-Sky region.
• Experience leading outdoor recreation activities such as skiing, biking, hiking, or snowshoeing.
• Previous experience in guiding, concierge services, recreation programming, leadership, or outdoor instruction is an asset.

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

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