Vendor Support Representative

CCC is seeking a detail oriented and organized Vendor Support Representative (VSR) to join our team. This position plays an important role in supporting our purchasing, inventory control, and supplier management activities across a portfolio of commodity and engineered products.

The ideal candidate will have experience in purchasing, supply chain, inventory, vendor support, or a related field, along with a basic understanding of customs and import requirements. The role requires strong communication skills, attention to detail, and the ability to coordinate effectively with Product Managers, suppliers, and contracted customs brokers.

In this role, the primary responsibilities will be as follows:

• Coordinate with Product Managers on purchasing and inventory control activities for assigned materials.
• Maintain all supplier price records for commodities/engineering products to provide accurate customer quotations, as directed by Product Managers.
• Prepare, document, and maintain material forecasts to support purchasing and inventory planning with assistance from the Product Manager.
• Communicate regularly with suppliers to confirm product availability, lead times, order status, and supply commitments.
• Monitor inventory and supplier availability and proactively identify potential shortages, delays, or supply issues.
• Track and trace shipments (truck, rail, ocean) to ensure on-time deliveries as planned.
• Support Product Managers with vendor follow-up and day-to-day coordination related to purchasing, product availability, and documentation.
• Support customs and import activities by maintaining a basic working knowledge of CUSMA certificates, HS codes, country of origin, and import documentation.
• Review and respond to requests for approval of incoming shipments from contracted customs brokers.
• Work with customs brokers and suppliers to obtain or clarify information required for customs clearance.
• Assist in resolving discrepancies or issues related to shipments, documentation, pricing, and product information.
• Ensure timely communication of relevant purchasing, inventory, and customs information to the team.
• Liaise with suppliers for product data, certification specifications, product approval.
• Develop and maintain positive relationships with supplier and service providers.

Background Required:

• Minimum grade 12 high school diploma; post-secondary diploma/degree in Logistics or related field preferred.
• 2+ years of experience in vendor support, purchasing, inventory control, supply chain, logistics, or a related role.
• Experience within the plastics, chemical, polymer, manufacturing, or distribution industry is an asset.
• Basic knowledge of customs and import procedures, including CUSMA certificates, HS codes, country of origin, and related documentation.
• Experience working with suppliers and/or customs brokers is preferred.
• Strong organizational skills with excellent attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities, meet deadlines, and follow up effectively.
• Comfortable working with pricing, inventory, forecasting, and other data-driven information.
• Strong Microsoft Office skills, particularly Excel.
• Ability to work independently while collaborating effectively with Product Managers and other internal teams.