Customer Experience Representative
University of Toronto • Toronto, ON, CA
2 days ago
Job type
- Full-time
Job description
Date Posted: October 19, 2026
Req ID: 50607
Faculty/Division: Faculty of Kinesiology and Physl Ed.
Department: Faculty of Kinesiology and Physl Ed.
Campus: St. George (downtown) campus
Position Number: 38585
Existing Vacancy: Yes
Description:
- Using Fusion recreation management software system for membership sales, program registratrions, towel and locker sales and other transactions
- Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
- Troubleshooting and resolving routine issues
- Disseminating information
- Applying established standards when responding to emergencies
- Serving as a resource to others by providing (non-supervisory) job-related guidance
Essential Qualifications:
- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Minimum three years experience working in a front-desk customer service focused role in an athletic facility
- Minimum one year processing transactions on Fusion recreation management software, including Point of Sale, registrations, scheduling and reporting
- Experience working with the public ina high volume, fast-paced environment
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) and AdobeAcrobat is required
- Strong interpersonal skills
- Ability to exercise tact, diplomacy and discretion
- Strong conflict resolution skills
- Displays good judgement
- Strong customer service focus
- Strong knowledge of the Faculty’s Intramural, Intercollegiate, Instruction, Junior Blues, and Camp U of T programs and procedures
To be successful in this role you will be:
- Approachable
- Communicator
- Intuitive
- Multi-tasker
- Organized
- Problem solver
- Team player
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
Job descriptions are available upon request for internal applicants.