Security Supervisor University Health Network West Park.

Job Description:

• Lead, coach, and mentor security staff and Team Leads.
• Oversee daily security operations and scheduled activities.
• Ensure compliance with Paladin Security and UHN policies and standards.
• Support recruitment, onboarding, orientation, and training.
• Ensure staff maintain required certifications and competencies.
• Conduct performance reviews, coaching, and corrective actions.
• Investigate incidents, complaints, and workplace concerns.
• Review incident reports for accuracy and timely submission.
• Conduct security audits, inspections, and quality assurance reviews.
• Perform interior and exterior patrols to identify risks and support staff.
• Respond to emergencies, major incidents, and hospital code activations.
• Maintain relationships with hospital leadership and emergency services.
• Identify risks and implement operational improvements.
• Report operational updates and concerns to the Client Service Manager.
• Deliver professional, customer-focused security services.
• Candidates are required to be on call after work to attened emegecny calls.

Prerequisites:

• Valid Ontario Security Guard Licence.
• Valid First Aid & CPR Level C certification from a WSIB-approved provider.
• Required immunization records (MMR, Varicella) and two-step TB test.
• Legally authorized to work in Canada.
• Minimum one year of healthcare security leadership experience.
• Strong leadership, coaching, conflict resolution, and performance management skills.
• Ability to lead teams in a fast-paced healthcare environment.
• Post-secondary education in Police Foundations, Security, Criminology, Law Enforcement, or a related field preferred.
• Ability to obtain and maintain advanced healthcare security certification through IAHSS, with Paladin support.
• Valid Use of Force (UOF) and Management of Aggressive Behaviour (MOAB) certifications required.
• Candidates without UOF/MOAB certifications may complete Paladin’s training program before onboarding. Training costs are covered in exchange for a six-month commitment; the prerequisite training is unpaid.

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Work today, get paid today—daily pay available

#IND1