Senior Maintenance Manager

Senior Maintenance Manager

Burlington, Hamilton, Kitchener, ON

The Opportunity

The Maintenance Manager will be responsible for four different residential properties located throughout the Burlington/Hamilton/Kitchener areas, with a goal of creating a high level experience of customers. The manager will oversee all aspects of residential property maintenance, including building systems, preventive and emergency repairs, staff supervision, contractor coordination, and budget management, while ensuring operational efficiency and high-quality service delivery. The will maintain compliance with health and safety regulations, support resident satisfaction and timely suite turnovers, and promote sustainable practices that reduce energy consumption and operating costs.

This is an onsite position.

What You Will Do

• Maintenance Operations: Oversee preventive, corrective, and emergency maintenance across residential properties, ensuring building systems, equipment, common areas, and facilities remain safe, functional, and well maintained.

• Team Leadership: Supervise and support Maintenance Technicians, coordinate workloads and priorities, provide technical guidance, and monitor staff performance and service quality.

• Preventive Maintenance & Troubleshooting: Ensure maintenance schedules, inspections, testing, and service records are completed while resolving complex technical issues and minimizing operational disruptions.

• Budget & Contractor Management: Monitor maintenance expenditures, review invoices, control inventory and supply costs, and oversee contractors to ensure work meets budget, safety, and quality standards.

• Health, Safety & Compliance: Enforce occupational health and safety procedures, ensure compliance with building codes and regulations, maintain required documentation, and oversee emergency preparedness and hazardous waste handling.

• Resident Service & Property Readiness: Collaborate with Property Management and Leasing teams to resolve escalated maintenance concerns, improve resident satisfaction, and ensure vacant suites meet rent-ready standards on schedule.

• Sustainability & Efficiency: Promote energy- and water-efficient building operations, reduce utility waste, identify cost-saving opportunities, and support environmental and sustainability initiatives.

Who You Are

Key Qualifications

• Demonstrated experience in residential building maintenance, including experience supervising maintenance staff across multiple properties.
• Strong working knowledge of HVAC, plumbing, electrical, mechanical, and building life safety systems.
• Practical experience with preventive maintenance programs, troubleshooting, building repairs, and emergency response.
• Experience coordinating contractors, reviewing maintenance expenses, and managing work within approved operating budgets.
• Working knowledge of applicable occupational health and safety requirements and building maintenance regulations.
• Ability to use computerized maintenance management systems, work order platforms, and standard business software.
• Relevant technical education, trade certification, or equivalent practical experience, as appropriate to the position.

Other Skills and Behaviours

• Hands-On Leadership: Provides clear direction, supports employees in resolving technical issues, and holds the team accountable for quality and timely completion of work.

• Problem Solving & Technical Judgment: Diagnoses maintenance issues, evaluates practical solutions, and makes sound operational decisions within the scope of the role.

• Planning & Prioritization: Balances preventive maintenance, urgent repairs, suite turnovers, and competing priorities across multiple properties.

• Accountability & Follow-Through: Takes ownership of maintenance issues, monitors progress, and ensures work is completed to established standards.

• Collaboration & Service Orientation: Works effectively with residents, Property Management, site teams, and contractors to resolve concerns and maintain service quality.

• Safety Awareness: Demonstrates consistent attention to safe work practices, identifies hazards, and ensures corrective action is taken when required.

• Police Clearance – A criminal verification check is required for employment

Who We Are

BGO is a global leader in real estate investment management, partnering with more than 750 institutional clients to invest in and manage high-quality real estate across office, industrial, residential, retail, and hospitality sectors. With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach to unlock value in real estate markets worldwide. As part of SLC Management and Sun Life, BGO brings the strength, scale, and trusted expertise of one of the world's leading financial services organizations.

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Why join us

At BGO, you'll be part of a collaborative team that values your growth, supports your success, and empowers you to make a meaningful impact. We offer a competitive total rewards package, including comprehensive benefits and an annual discretionary bonus. You'll work in a supportive, team-oriented environment with access to ongoing learning, mentorship, and professional development opportunities to help you grow your career.

Thinking About Applying?

The Expected Base Pay Range: $90,000 - $100,000 per year. The Base Pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation structure may vary based on the geographical location of successful candidates, as well as their experience, skills or qualifications. In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.