IT Support Analyst

Job#: 3055122

Job Description:

IT Support Analyst: Endpoint & End-User Support

Toronto, ON

6-Month Contract (Possible Extension)

Overview Our client is looking for an IT Support Analyst to keep end-user devices and technology running smoothly. You'll set up and configure devices, install and support software, and resolve hardware and software issues, both on-site and remotely. The role suits someone with strong technical skills, close attention to detail, and the ability to explain technical issues in plain language.

You'll support a mix of laptops, mobile devices, printers, networks, and cloud services, and may offer technical input on IT projects as needed. This is a 6-month contract with a possible extension.

Responsibilities

• Set up, configure, and maintain endpoint devices, including workstations, printers, audio/video equipment, and peripherals
• Install, configure, and support software applications, including productivity, communication, and business tools
• Troubleshoot and resolve issues across Windows, iOS, and Android devices
• Provide end-user support for hardware, software, and network issues, finding root causes and recommending fixes
• Replace faulty equipment and work with internal IT specialists and external vendors when needed
• Respond to and resolve incidents and service requests promptly, keeping users updated on progress
• Follow IT security best practices, including antivirus, firewalls, and security policies
• Troubleshoot network issues involving switches, routers, and firewalls
• Help maintain IT infrastructure, including printers, networks, and cloud services, for performance and security
• Contribute to improving IT processes and configurations in line with ITIL-based standards
• Advise stakeholders, including executives and the Service Desk team, on potential technical issues

Qualifications

• 5+ years of experience in a similar IT support role, including supporting executive users
• Strong communication skills and a customer-service mindset when working with senior stakeholders
• 2-year technical diploma in Computer Science or a related field (a bachelor's degree is an asset)
• Experience with Microsoft Azure, Intune, Autopilot, Microsoft Endpoint Manager, and Exchange Online
• Experience with ServiceNow or a similar ITSM tool
• Working knowledge of on-premises services such as Active Directory and file servers
• Experience with Microsoft 365, SharePoint, Teams, and Zoom
• Familiarity with networking tools and vendors such as Cisco, Fortinet, and Meraki
• Strong knowledge of Windows 10/11, iOS, and Android
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Work Conditions

• On-site in Toronto, 5 days a week
• Ability to lift up to 50 lbs

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.