Senior Software Developer– CRM

Job Description

Position: Software Developer – CRM – Senior

Client: Government Services Integration Cluster (GSIC), Ministry of Public and Business Service Delivery and Procurement

Location: Toronto, Ontario – 100% Onsite, Monday to Friday

Contract: September 21, 2026 – March 31, 2027

Extension: Possible, up to 1 additional term

Openings: 1

Security Clearance: No clearance required

Submission Limit: 1 candidate

Closing Date: October 6, 2026 at 12:00 PM EST

Position Overview

The Government Services Integration Cluster is seeking a Senior Software Developer – CRM to design, develop, integrate, test, implement, and support enterprise CRM solutions. The successful candidate will work extensively with Microsoft Dynamics 365, Microsoft Power Platform, Azure, Dataverse, .NET/C#, JavaScript, Web APIs, Azure SQL, DevOps, and CI/CD pipelines.

The resource will be responsible for translating technical and business requirements into working, tested applications and will collaborate with IT professionals, business stakeholders, and subject matter experts throughout the Software Development Life Cycle (SDLC).

This is a fully onsite position in Toronto, with the resource required to work Monday through Friday during standard working hours of 8:00 AM – 5:00 PM, excluding lunch breaks.

Key Responsibilities

• Translate technical systems specifications and business requirements into working, tested applications.
  
• Develop detailed programming specifications and technical designs.
  
• Design, develop, configure, customize, test, debug, document, deploy, and maintain CRM applications.
  
• Develop solutions using Dynamics 365, Microsoft Power Platform, Azure, Dataverse, .NET, C#, and JavaScript.
  
• Perform both low-code development and custom development on Dynamics 365.
  
• Design and develop Dataverse solutions and integrations.
  
• Develop custom Web APIs using ASP.NET / .NET Core, Entity Framework, and Azure SQL.
  
• Design and implement integrations between Dynamics 365 and other Microsoft cloud technologies.
  
• Troubleshoot and resolve technical issues involving software applications, integrations, deployments, migrations, and production environments.
  
• Develop and maintain DevOps processes, task boards, pipelines, CI/CD pipelines, and deployment processes.
  
• Participate in Agile development practices, including Kanban/task boards.
  
• Develop and configure Dynamics 365 Customer Service, including:
  
• Case Management
  
• Knowledge Management
  
• Customer Service Workspace
  
• Agent Experience Profiles
  
• Session Templates
  
• Workstreams
  
• Routing
  
• Develop Power Platform solutions, including:
  
• Power Apps
  
• Model-Driven Apps
  
• Power Pages
  
• Canvas Apps
  
• Custom PCF Controls
  
• Liquid/server-side templating
  
• Conduct unit testing, integration testing, debugging, and application validation.
  
• Participate in design walkthroughs with project teams.
  
• Conduct impact assessments and support application implementation, conversion, migration, and post-implementation activities.
  
• Collaborate with business stakeholders, subject matter experts, and technical teams to elicit, analyze, and document requirements.
  
• Prepare technical documentation, reports, assessments, reviews, user documentation, and system documentation.
  
• Provide technical assistance and post-implementation support.
  
• Ensure solutions comply with applicable enterprise standards, accessibility requirements, and AODA.
  
• Troubleshoot technical problems and provide timely resolution.
  
• Support application quality assurance from a technical perspective.
  
• Work collaboratively within Agile teams and consistently meet project deadlines.
  

Requirements

Mandatory Technical Skills

Candidates must demonstrate hands-on experience in the following areas:

Dynamics 365 / Power Platform / Azure

• Experience with Dynamics 365, Microsoft Power Platform, and Azure solution design.
  
• Working knowledge of Dynamics 365 interoperability, integration, and capabilities with other Microsoft cloud technologies.
  
• Working knowledge of both low-code development and custom development on Dynamics 365.
  
• Working knowledge of Dataverse design and development.
  
• Working knowledge of development using Azure technologies.
  
• Experience with cloud platforms including Azure, Dynamics 365, and Power Platform.
  
• Understanding/proficiency across SaaS, PaaS, and IaaS cloud service models.
  

Dynamics 365 Customer Service

• Extensive experience developing in Dynamics 365 Customer Service.
  
• Experience with Case Management.
  
• Experience with Knowledge Management.
  
• Experience configuring and developing Customer Service Workspace.
  
• Experience with Agent Experience Profiles.
  
• Experience with Session Templates.
  
• Experience with Workstreams and Routing.
  
• Experience with both low-code and custom Dynamics 365 development.
  

Custom Development

• Working knowledge of .NET and C#.
  
• Working knowledge of JavaScript.
  
• Experience developing custom Web APIs.
  
• Experience with ASP.NET / .NET Core.
  
• Experience with Entity Framework.
  
• Experience with Azure SQL.
  
• Experience with DevOps.
  
• Experience with CI/CD pipelines.
  

Agile / DevOps

• Experience working with Agile methodologies.
  
• Experience using Kanban/task boards.
  
• Working knowledge of DevOps processes, task boards, pipelines, and CI/CD.
  
• Ability to collaborate effectively with technical and business teams throughout the SDLC.
  

Additional CRM / Power Platform Experience

Candidates with the following experience will be highly relevant:

• Power Apps – Model-Driven Apps
  
• Power Pages
  
• Canvas Apps
  
• Custom PCF controls
  
• Liquid/server-side templating
  
• Dynamics 365 customizations and extensions
  
• Microsoft cloud integrations
  
• Azure-based application development
  
• Application deployment and troubleshooting
  
• Enterprise CRM integration and interoperability
  

General Software Development Requirements

• Experience in programming and analysis at the senior level.
  
• Experience with structured methodologies for application design, development, implementation, and maintenance.
  
• Experience designing, coding, testing, debugging, and documenting applications.
  
• Experience with object-oriented and/or third-generation programming languages.
  
• Experience with application architecture/design, current design patterns, deployment, and troubleshooting.
  
• Experience with relational and/or hierarchical database technologies.
  
• Experience using query languages and information retrieval technologies.
  
• Experience with communications protocols.
  
• Experience eliciting and documenting requirements from diverse business stakeholders and subject matter experts.
  
• Strong analytical, problem-solving, and decision-making skills.
  
• Strong verbal and written communication skills.
  
• Strong interpersonal, collaboration, and negotiation skills.
  
• Demonstrated ability to work as part of a team and meet deadlines.
  

Desirable Skills

• Knowledge of programming Internet-ready applications.
  
• Experience with Rapid Application Development (RAD) methodologies.
  
• Knowledge of Information Management principles, concepts, policies, and practices.
  
• Experience with middleware and gateways.
  
• Experience reviewing, analyzing, modifying, encoding, testing, and debugging product installation scripts.
  
• Experience providing post-implementation support.
  
• Experience resolving post-implementation technical issues.
  
• Experience conducting technical design walkthroughs.
  
• Knowledge and understanding of Accessibility for Ontarians with Disabilities Act (AODA) requirements and related standards.
  
• Experience preparing user and system documentation.
  
• Experience with Microsoft cloud technologies and enterprise integration patterns.
  

Oracle / Enterprise Application Experience

The role also includes requirements associated with Oracle-based enterprise applications. Relevant candidates should have experience with:

• Conducting impact assessments on Oracle E-Business Suite application customizations and extensions.
  
• Strong conversion experience involving Accounts Receivable / Collections modules.
  
• Strong programming skills in:
  
• Oracle Database
  
• PL/SQL
  
• SQL
  
• XML
  
• Unix Shell Scripting
  
• Oracle Data Integrator (ODI)
  
• Business knowledge of:
  
• General Ledger (GL)
  
• Accounts Receivable (AR)
  
• Collections
  
• Accounts Payable (AP)
  
• Inventory (INV)
  
• Knowledge of Oracle E-Business Suite table structures related to GL, AR, Collections, AP, INV, and FND.
  
• Strong knowledge of SQL tuning and partitioned tables.
  
• Experience with Data Warehouse and ETL methodologies.
  
• Experience with OBIEE.
  
• Experience with Java and Oracle Application Development Framework (ADF) is an asset.
  
• Strong technical leadership and communication skills to oversee technical quality assurance.
  

Communication & Stakeholder Skills

The successful candidate must be able to:

• Communicate technical concepts clearly to both technical and non-technical audiences.
  
• Prepare technical documentation, reports, reviews, assessments, and recommendations.
  
• Present ideas and technical solutions in a clear, concise, and user-friendly manner.
  
• Work effectively with internal and external clients.
  
• Collaborate with business stakeholders, SMEs, developers, architects, QA teams, and project leadership.
  
• Demonstrate strong customer-service orientation.
  

Preferred Certifications

• Microsoft Dynamics 365 certifications are preferred.
  
• Microsoft Azure certifications are preferred.
  

Work Arrangement

100% Onsite – Toronto, Ontario

The selected candidate must be available to work onsite Monday through Friday, 8:00 AM – 5:00 PM, excluding lunch breaks at the designated Ontario Public Service office.

Remote/hybrid candidates should not be considered for this requirement.

Recruiter Must-Have Checklist

Before submitting a candidate, confirm the resume clearly demonstrates:

☐ Agile methodology experience

☐ Dynamics 365 experience

☐ Microsoft Power Platform experience

☐ Azure solution design/development

☐ Dynamics interoperability and Microsoft cloud integration

☐ Low-code and custom Dynamics 365 development

☐ Dataverse design/development

☐ Dynamics 365 Customer Service

☐ Customer Service Workspace

☐ Agent Experience Profiles

☐ Session Templates

☐ Workstreams and Routing

☐ Custom Web API development

☐ ASP.NET / .NET Core

☐ Entity Framework

☐ Azure SQL

☐ DevOps

☐ CI/CD Pipelines

☐ .NET / C#

☐ JavaScript

☐ Power Apps / Model-Driven Apps / Power Pages / Canvas Apps

☐ PCF controls

☐ Liquid/server-side templating

☐ Strong documentation and stakeholder communication

☐ Ability to work 5 days onsite in Toronto

☐ No clearance requirement

☐ Candidate available for the contract period

☐ Oracle/enterprise application experience where applicable

Important: This is a 1-submission-only requisition. Candidates should be thoroughly screened against the mandatory Dynamics 365, Power Platform, Azure, Customer Service Workspace, custom development, .NET/Web API, Entity Framework, Azure SQL, DevOps, and CI/CD requirements before submission.

Requirements
Dynamics 365, Microsoft Power Platform, Azure, Azure Solution Design, Dataverse, Dynamics 365 Customer Service, Case Management, Knowledge Management, Customer Service Workspace, Agent Experience Profiles, Session Templates, Workstreams, Routing, Low-Code Development, Custom Dynamics 365 Development, .NET, C#, JavaScript, Web API, ASP.NET, .NET Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines, Agile, Kanban, Task Boards, Power Apps, Model-Driven Apps, Power Pages, Canvas Apps, PCF Controls, Liquid, Microsoft Cloud Integration, Enterprise CRM Integration, SDLC, Application Architecture, SQL, Oracle, PL/SQL, XML, Unix Shell Scripting, ODI, OBIEE, Data Warehouse, ETL, Technical Documentation, Requirements Gathering, Stakeholder Management, AODA