Senior Solutions Engineer (Product Expert), Housing

About the Role

Join a customer-facing technical team at a property technology company, supporting housing customers after implementation. You will be the go-to expert for a product area, helping customers and customer success partners resolve technical issues and making sure the platform works reliably.

What You'll Do

• Provide technical guidance to customers and customer success teams for a housing product area such as leasing, maintenance, or CRM.
• Investigate customer data and API integrations to diagnose issues, spot trends, and confirm systems are working as expected.
• Triage and resolve technical support issues, escalating code-level problems to engineering when needed.
• Support onboarding and data migration for new platform rollouts.
• Work with engineering, product, and customer success to share customer insights and improve the product.

What We're Looking For

• Three or more years in a Solutions Engineer or similar post-sales technical role at a startup, with ownership of implementation, troubleshooting, and escalations.
• B2B SaaS experience and strong product expertise across a complex, multi-product platform.
• Hands-on experience with API integrations, data, and common integration patterns.
• Ability to investigate issues independently, navigate codebases, and identify when engineering support is needed.
• A technical bachelor's degree or equivalent technical background, plus clear communication skills with technical and non-technical audiences.
• Comfort working cross-functionally in a fast-moving environment.

Compensation & Benefits

Salary range: CAD 150,000 to CAD 200,000 annually. Visa sponsorship is available.

Location

On-site in Toronto, Canada.