Seneca Polytechnic Security Dispatch.

Overview

Job Skills / Requirements

Position: Full Time Security Dispatch

Site: Seneca Polytechnic (Newnham)

Averaging Agreement: Employment Standards Acts

Hours:

Week 1 - Days - Monday to Friday - 0700-1500

Week 2 - Nights - Sunday 2300-1100 Monday to Thursday - 2300-0700

Week 3 - Swing - Sunday/ Monday/ Friday/ Saturday - 1100-2300/1500-2300/2300-0700/2300-1100

Week 4 - Afternoons -Tuesday to Friday - 1500-2300/ Saturday - 1100-2300

Job Details: Security Operations Centre is the nerve center for campus safety, keeping our community connected, informed, and protected. As a Dispatcher, you’ll be part of a supportive team that thrives on real-time problem-solving, technology, and community service.

Key Responsibilities

• Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
• Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
• Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
• Step in during high-demand periods or critical incidents, providing hands-on support and coordination
• Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications
• Organize ongoing training, system upgrades, and process improvements for the SOC team
• Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
• Ensure all dispatch and surveillance activities meet Seneca and legal standards
• Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
• Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication

Qualifications

• 2+ years experience in dispatch/security operations
• Valid Ontario Security License
• WSIB Approved Standard First Aid/CPR Level C
• Post-secondary education, APCO Certificate preferred
• Legally Authorized to work in Canada
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB certification program prior to their onboarding training
• The UoF/MOAB certification is not paid as it is a pre-requisite; Paladin will cover all of the costs of the training with a 6-month commitment to the position

Why choose Paladin?

• Work today, get paid today—daily pay available
• Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

#IND1

Certification Requirements (All)

Use of Force in Class Training
Management of Aggressive Behaviour (MOAB)