Bilingual Service Coordinator, CPDI

Reporting to the Area Manager or Supervisor, this role acts as the business liaison between product lines, field service representatives (technicians/engineers), and the customer during the execution of regional project orders.

Position: Bilingual Service Coordinator, CPDI
Competitive Salary
Location: Toronto, ON
Onsite role
3 month contract (Potential of extension/Conversion)



Advantages
- Salary: $35.00 / hour
- Contract Duration: 3-month contract (strong potential for extension or permanent conversion based on volume and performance)
- Location: Toronto, ON
- Work Model: 100% Onsite
- Schedule: Full-time hours (Monday to Friday, standard daytime hours)

Responsibilities
Act as a customer advocate by conveying the appropriate level of urgency to operational contacts and escalating issues to management when necessary.

Develop and maintain relationships with internal and external customers within the assigned territory or vertical segment.

Adopt and assist in the deployment of all corporate initiatives, such as Lean (e.g., 5S), MESH, and EBS.

Work with the team to achieve continuous improvement goals, particularly regarding productivity, quality, and safety.

Promote proactive project management through accurate and timely communication with internal partners (field service technicians, contracts team) and external customers regarding schedule status, expediting, change orders, logistics, and financial order management.

Work in compliance with occupational health and safety laws and regulations. Participate in departmental lean manufacturing initiatives by utilizing Lean tools and philosophies:

Identify improvements for workstations and departmental layout

Identify cost-saving opportunities for the facility

Identify opportunities to improve continuous flow

Reduce material handling

Improve overall efficiency and product quality

Maintain Lean awareness through visual and verbal communication

Coordinate with Lean associates in an ongoing effort to sustain Lean progress

Manage daily phone and email activities; provide guidance, solutions, and updates, including backup support for colleagues as needed

Demonstrate proficiency in proactively supporting complex orders

Qualifications
- Minimum of 2 years of customer service experience (corporate customer service or project management role preferred).
- Languages: Full professional bilingual proficiency in English and French (oral and written) to interact daily with Canadian clients outside Quebec.
- Software & Technical: Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint) and solid typing/computer literacy.
- Prior exposure to electrical power distribution equipment and industrial control products is a strong asset.
- Exceptional interpersonal skills, creative problem solving, conflict resolution, and the organizational capacity to balance high transaction volumes.
- Education: High school diploma required; College diploma or University degree strongly preferred.

Summary
If you are interested in this position, please apply online today. Or by email with the job title to: marie.thiers@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.