Senior Program Manager, Salesforce Transformation

Job#: 3053773

Job Description:

Senior Program Manager, Salesforce Transformation

Location: Toronto, Ontario

Duration: Initial 12-month contract with potential extension

Job Type: Contract

Work Model: Hybrid, minimum two days onsite per week with additional attendance based on project needs

About the Opportunity

A large enterprise organization is seeking a Senior Program Manager to lead the reset and delivery of a complex Salesforce transformation. This individual will oversee multiple technology workstreams, strengthen program governance, manage senior stakeholders, and help establish a scalable, standardized platform to replace legacy applications.

Key Responsibilities

· Lead the overall Salesforce transformation and platform reset from a technology delivery perspective.

· Manage multiple technology workstreams, Project Managers, dependencies, risks, milestones, and competing priorities.

· Establish effective program governance, delivery plans, reporting structures, and clear rules of engagement.

· Partner with business stakeholders to ensure requirements are sufficiently defined before technology delivery begins.

· Oversee data migration planning and delivery, including the identification and transfer of required program and operational data.

· Coordinate with the systems integrator, third-party vendors, internal technology teams, and business leadership.

· Provide clear program updates, risks, decisions, and recommendations to senior executives.

· Translate complex technical information into concise, business-focused communication for nontechnical stakeholders.

· Challenge decisions and requirements that could lead to unnecessary customization, cost, or delivery risk.

· Perform hands-on project planning and tactical delivery activities when required.

· Help transition the organization from one-off platform configurations to a repeatable and standardized onboarding model.

· Lead effectively through ambiguity, changing direction, organizational complexity, and delivery pressure.

Must-Have Qualifications

· Demonstrated experience leading a major Salesforce implementation or transformation.

· Strong experience overseeing complex data migration workstreams.

· Proven success leading large-scale business and technology transformations.

· Experience managing multiple technology workstreams, Project Managers, and cross-functional delivery teams.

· Strong program governance, project planning, risk management, and dependency management capabilities.

· Executive presence with experience presenting technology delivery updates to senior leadership.

· Ability to communicate technical risks, decisions, and recommendations to nontechnical audiences.

· Experience managing systems integrators, external vendors, and other third-party delivery partners.

· Strong organizational skills with the ability to introduce structure within ambiguous or challenging environments.

· Confidence to challenge stakeholders, manage competing expectations, and push back when necessary.

· Willingness to remain hands-on with plans, schedules, reporting, and day-to-day delivery activities.

· Ability to work onsite in Toronto at least two days per week and attend additional in-person meetings when required.

Nice-to-Have Qualifications

· Experience within healthcare, pharmaceutical, life sciences, or another regulated industry.

· Experience with patient, customer, or client-support platforms.

· Experience replacing or consolidating legacy applications.

· Experience designing standardized onboarding processes for multiple programs, business units, or external partners.

· Experience working with product teams that are developing their Salesforce capabilities.

· Background managing transformations within complex enterprise environments such as financial services.

Required Experience

· 10+ years of relevant project or program management experience.

· Previous leadership of a Salesforce implementation or major Salesforce initiative.

· Experience leading complex, enterprise-level business and technology transformations.

· Experience overseeing data migration planning, readiness, dependencies, risks, and execution.

· Experience working with senior executives, cross-functional business teams, technology leadership, systems integrators, and third parties.

· Demonstrated ability to take ownership of an established program requiring stronger governance, structure, and delivery leadership.

Education & Certifications

· Degree, diploma, or equivalent combination of education and relevant professional experience.

· Project or program management certifications such as PMP, PgMP, or an equivalent credential are considered an asset.

· Salesforce certifications are considered an asset but are not a substitute for direct Salesforce program leadership experience.

Application Process

If interested, please apply directly or contact the Everforth recruitment team for additional information.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.