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Shopfloor OT/IT support Technician (L- 1.5)Acestack • Mirabel, QC, Canada
Shopfloor OT/IT support Technician (L- 1.5)

Shopfloor OT/IT support Technician (L- 1.5)

Acestack • Mirabel, QC, Canada
3 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: Shopfloor OT/IT support Technician (L- 1.5)
Job Type: Full Time (FTE)
Location: Mirabel, QC (Onsite)
Experience: 4 6 Years

Job Description

We are seeking an experienced Shopfloor OT/IT Support Technician (L1.5) to provide technical support for manufacturing shopfloor environments and production-line IT endpoints. The ideal candidate will have hands-on experience supporting manufacturing IT systems, line-side devices, incident management, and cross-functional issue resolution.

Experience in an Aerospace/Manufacturing environment, particularly Airbus, will be an added advantage. Quebec French and English are mandatory, and willingness to work in shifts is required.

Key Responsibilities

  • Provide day-to-day L1.5 OT/IT support for manufacturing shopfloor environments.
  • Monitor, triage, troubleshoot, and resolve incidents using ServiceNow or comparable ITSM platforms.
  • Support production-line IT endpoints and line-side devices, including printers, scanners, barcode scanners, barcode printers, MRTs, and smart devices.
  • Support Manufacturing Shop Floor systems and associated IT touchpoints.
  • Interact with IT and business users to understand and resolve functional and technical issues.
  • Coordinate with cross-functional teams and SMEs for timely incident resolution.
  • Follow IT service management processes including Incident, Problem, Change, Capacity, Service Level Management (SLM), and Knowledge Management.
  • Maintain agreed SLA levels and ensure quality of service delivery.
  • Coordinate communications between suppliers, OEMs, SMEs, and business stakeholders.
  • Track and report incident and issue progress to stakeholders.
  • Prepare and provide regular operational updates and reports.
  • Participate in knowledge sharing, knowledge transition, and continuous learning activities.
  • Follow defined shift rotation plans and operational procedures.
  • Support functional issue resolution in collaboration with relevant SMEs.

Required Skills & Qualifications

  • 4 6 years of experience in IT endpoint support, manufacturing IT, or shopfloor support.
  • Hands-on experience supporting Manufacturing Shop Floor / OT-IT environments.
  • Knowledge of MES/Shopfloor systems and manufacturing IT environments.
  • Experience supporting production-line IT devices such as printers, scanners, barcode devices, MRTs, and smart devices.
  • Working experience with ServiceNow and ITSM processes.
  • Strong incident triage, troubleshooting, and coordination skills.
  • Understanding of Incident, Problem, Change, Capacity, SLM, and Knowledge Management processes.
  • Strong stakeholder and communication skills.
  • Ability to coordinate with suppliers, OEMs, IT teams, SMEs, and business users.
  • Ability to maintain SLA commitments and service quality.
  • Quebec French and English language skills are mandatory.
  • Willingness to work in shifts is mandatory.

Preferred Experience

  • Experience working in an Aerospace environment.
  • Experience supporting Airbus Shopfloor L1.5 environments.
  • Experience with MES and manufacturing production systems.
  • Knowledge of OT/IT integration within manufacturing environments.

Key Competencies

  • Excellent communication and interpersonal skills.
  • Strong troubleshooting and problem-solving abilities.
  • Flexible and adaptable approach.
  • Team-oriented and collaborative mindset.
  • Continuous learning attitude.
  • Meticulous attention to detail.
  • Strong customer and stakeholder focus.

Resume Keywords

MES, Shopfloor Support Engineer, Manufacturing IT, OT/IT Support, Aerospace, Airbus, ServiceNow, L1.5 Support, Production Line Support, IT Endpoint Support

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Shopfloor OT/IT support Technician (L- 1.5) • Mirabel, QC, Canada

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