Talent.com
Acestack
Shopfloor OT/IT support Technician (L- 1.5)Acestack • Mirabel, QC, Canada
Shopfloor OT/IT support Technician (L- 1.5)

Shopfloor OT/IT support Technician (L- 1.5)

Acestack • Mirabel, QC, Canada
Il y a 7 heures
Type de contrat
  • Temps plein
  • Quick Apply
Description de poste

Job Title: Shopfloor OT/IT support Technician (L- 1.5)
Job Type: Full Time (FTE)
Location: Mirabel, QC (Onsite)
Experience: 4 6 Years

Job Description

We are seeking an experienced Shopfloor OT/IT Support Technician (L1.5) to provide technical support for manufacturing shopfloor environments and production-line IT endpoints. The ideal candidate will have hands-on experience supporting manufacturing IT systems, line-side devices, incident management, and cross-functional issue resolution.

Experience in an Aerospace/Manufacturing environment, particularly Airbus, will be an added advantage. Quebec French and English are mandatory, and willingness to work in shifts is required.

Key Responsibilities

  • Provide day-to-day L1.5 OT/IT support for manufacturing shopfloor environments.
  • Monitor, triage, troubleshoot, and resolve incidents using ServiceNow or comparable ITSM platforms.
  • Support production-line IT endpoints and line-side devices, including printers, scanners, barcode scanners, barcode printers, MRTs, and smart devices.
  • Support Manufacturing Shop Floor systems and associated IT touchpoints.
  • Interact with IT and business users to understand and resolve functional and technical issues.
  • Coordinate with cross-functional teams and SMEs for timely incident resolution.
  • Follow IT service management processes including Incident, Problem, Change, Capacity, Service Level Management (SLM), and Knowledge Management.
  • Maintain agreed SLA levels and ensure quality of service delivery.
  • Coordinate communications between suppliers, OEMs, SMEs, and business stakeholders.
  • Track and report incident and issue progress to stakeholders.
  • Prepare and provide regular operational updates and reports.
  • Participate in knowledge sharing, knowledge transition, and continuous learning activities.
  • Follow defined shift rotation plans and operational procedures.
  • Support functional issue resolution in collaboration with relevant SMEs.

Required Skills & Qualifications

  • 4 6 years of experience in IT endpoint support, manufacturing IT, or shopfloor support.
  • Hands-on experience supporting Manufacturing Shop Floor / OT-IT environments.
  • Knowledge of MES/Shopfloor systems and manufacturing IT environments.
  • Experience supporting production-line IT devices such as printers, scanners, barcode devices, MRTs, and smart devices.
  • Working experience with ServiceNow and ITSM processes.
  • Strong incident triage, troubleshooting, and coordination skills.
  • Understanding of Incident, Problem, Change, Capacity, SLM, and Knowledge Management processes.
  • Strong stakeholder and communication skills.
  • Ability to coordinate with suppliers, OEMs, IT teams, SMEs, and business users.
  • Ability to maintain SLA commitments and service quality.
  • Quebec French and English language skills are mandatory.
  • Willingness to work in shifts is mandatory.

Preferred Experience

  • Experience working in an Aerospace environment.
  • Experience supporting Airbus Shopfloor L1.5 environments.
  • Experience with MES and manufacturing production systems.
  • Knowledge of OT/IT integration within manufacturing environments.

Key Competencies

  • Excellent communication and interpersonal skills.
  • Strong troubleshooting and problem-solving abilities.
  • Flexible and adaptable approach.
  • Team-oriented and collaborative mindset.
  • Continuous learning attitude.
  • Meticulous attention to detail.
  • Strong customer and stakeholder focus.

Resume Keywords

MES, Shopfloor Support Engineer, Manufacturing IT, OT/IT Support, Aerospace, Airbus, ServiceNow, L1.5 Support, Production Line Support, IT Endpoint Support

Créer une alerte emploi pour cette recherche

Shopfloor OT/IT support Technician (L- 1.5) • Mirabel, QC, Canada

Offres similaires

Intermediate Technician - Thermal (week-end day shift)

MDASainte-Anne-de-Bellevue, QC, CA
Temps plein

Building the space between proven and possible, MDA Space (TSX:MDA) is a trusted mission partner to the global space industry.A robotics, satellite systems and geointelligence pioneer with a 60-yea... Voir plus

 • Offre sponsorisée

Complete Online Surveys For Cash (Up to $25/per)

Earn HausPrevost, QC, CA
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus

 • Offre sponsorisée

Controls Tech Support Specialist

Parker HannifinMirabel, QC, CA
Temps plein

The Controls Technical Support Specialist provides high-quality technical support to internal and external customers for Sporlan electronic control products used in industrial refrigeration, superm... Voir plus

 • Offre sponsorisée

Infrastructure Administrator- Part Time

TargrayKirkland, Montreal (administrative region), CA
Temps partiel +1

Administrateur, infrastructure.Anglais à suivre- English to Follow.Relevant directement du gestionnaire, Infrastructure et cybersécurité, l’administrateur, infrastructure joue un rôle essentiel au ... Voir plus

 • Offre sponsorisée

Data Center Technician — On‑Site, Certifications & Growth

Reboot MonkeyBaie-D'Urfé, Montreal (administrative region), CA
Temps plein

A data management company is looking for a Data Center Technician in Baie-D'Urfe, Canada.This full-time on-site role involves maintaining essential infrastructure within a world-class data center.R... Voir plus

 • Offre sponsorisée

Vaudreuil-Dorion Equipment Maintenance Technician

Excelitas TechnologiesVaudreuil-Dorion, Montérégie, CA
Temps plein

Enhance your skills as an Equipment Maintenance Technician on the weekend shift in Vaudreuil-Dorion, Quebec.Ensure equipment efficiency and assist in troubleshooting to keep operations running smoo... Voir plus

 • Offre sponsorisée

Intermediate Technician - Thermal (week d day shift)

MDA SpaceSainte-Anne-de-Bellevue, QC, CA
Temps plein

We are hiring for an Intermediate Technician - Elect on our Satellite systems team at our Montreal office.Intermediate Technician - Elect.Assemble or modify test models and experimental setups from... Voir plus

 • Offre sponsorisée

Technicien (ou technicienne) en décontamination

JobsMedia.ioSaint-Hippolyte, QC, CA
Temps plein

Domaine d'activité principale : décontamination – désamiantage et enlèvement de moisissures.Travaux de maçonnerie marbre et céramique.Travaux de bois et de plastique.Isolation, étanchéité, couvertu... Voir plus

 • Offre sponsorisée

Apprentice Automotive Technician

Midas SAINTE-ANNE-DE-BELLEVUE 9480Sainte-Anne-de-Bellevue, QC, CA
Temps plein

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through years of automotive repair e... Voir plus

 • Offre sponsorisée

Gérant Support Client – Solutions Techniques Terrain

Nova BusSaint-Eustache, QC, CA
Temps plein

Une entreprise spécialisée en transport en commun, située à Saint-Eustache, cherche un(e) Gérant(e) support client pour fournir un appui technique et un soutien commercial aux clients.Ce poste requ... Voir plus

 • Offre sponsorisée

Weekend Tech: Precision Equipment Maintenance

Excelitas Technologies Corp.Vaudreuil-Dorion, Montérégie, CA
Temps plein

A leading global technology firm in Vaudreuil-Dorion seeks a Technician for Equipment Maintenance on the Weekend Shift.You'll perform preventative maintenance, troubleshoot electronic equipment, an... Voir plus

 • Offre sponsorisée

Technical Support Specialist

CameleonHRSaint-Eustache, QC, CA
Temps plein

Spécialiste du soutien technique – Saint-Eustache.Nous collaborons avec des employeurs passionnés et des candidats curieux de s’épanouir dans des environnements stimulants et bienveillants.Saint-Eu... Voir plus

 • Offre sponsorisée

CDN Mil Analyste Support Technique/CDN Mil Technical Support Analyst

Cessna Aircraft CompanyMirabel, QC, CA
Temps plein

Job Description - CDN Mil Analyste Support Technique/CDN Mil Technical Support Analyst (341604).Bell Textron Canada ltee (BTCL) est à la recherche de nouvelles personnes talentueuses pour se joindr... Voir plus

 • Offre sponsorisée • Nouvelle offre

Veterinary Technician / Technologist Position

Prevost Veterinary Clinic CompanyPrévost, QC, CA
Temps plein

Join a dedicated team at VetStrategy as a Veterinary Technician.Contribute to high-quality animal care and collaborate with a compassionate team focused on client relationships and professional gro... Voir plus

 • Offre sponsorisée

Housekeeper Wanted - Experienced Housekeeper Wanted In Piedmont, Quebec $25/Hr

Housekeeper.comPiedmont, Quebec, Canada
25,00 $CA par heure
Temps partiel

Are you a thorough and reliable housekeeper looking for a rewarding opportunity in Piedmont, Quebec? I am currently seeking a skilled individual to help me maintain my home on a part-time basis.The... Voir plus

 • Offre sponsorisée

Information Technology Private Tutoring Jobs Chertsey

SuperprofChertsey, Canada
20,00 $CA par heure
Temps plein +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Voir plus

 • Offre sponsorisée

L1.5 Support technician

Tata Consultancy ServicesMirabel, QC, CA
Temps plein

Talent Acquisition Specialist @ TATA CONSULTANCY SERVICES | Bachelor of Engineering.Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, et... Voir plus

 • Offre sponsorisée

Technicien Aide-Installateur

GroupeserviceslcPrévost, QC, CA
Temps plein

Intégrez l'équipe en tant que Technicien Aide-Installateur, en supportant les installations techniques.Préparez le matériel, câblez, et installez en suivant minutieusement les directives.Ce poste e... Voir plus

 • Offre sponsorisée

Aide-Installateur

GroupeserviceslcPrévost, QC, CA
Temps plein

Assiste l’installateur ou chef d’équipe dans toutes les tâches d’installation.Principales responsabilités et tâches:.Préparer le matériel d’installation.Préparer les outils (escabeau, perceuse, etc... Voir plus

 • Offre sponsorisée

Chargé de projets – Technologies des opérations (OT) – COMBLÉ

GB Groupe ConseilSalaberry-de-Valleyfield, Montérégie, CA
Temps plein

Chargé de projets – Technologies des opérations (OT).Lieu: Salaberry-de-Valleyfield, Secteur de l’industrie lourde.Salaire selon l’expérience et 15% boni (on recherche un excellent candidat).Avanta... Voir plus