AMS OpenText Support Consultant – Administration & Operations

Description

Summary/Objective:

We are seeking an experienced AMS OpenText Support Consultant to provide day-to-day administrative, operational, and L2/L3 support for OpenText Content Server and related ECM components. This role focuses on platform stability, user and security administration, job monitoring, issue resolution, and operational governance, ensuring the OpenText environment remains secure, performant, and compliant in a production setting.

Key Responsibilities

• Perform day-to-day OpenText Content Server administration, including:
  • user, group, and role management
  • permission and inheritance configuration
  • workspace, folder, and object administration
• Manage categories, attributes, and metadata updates as part of operational support.
• Support configuration changes under change-management control.
• Monitor and manage Content Server background jobs, queues, and scheduled tasks.
• Identify and resolve job failures, backlogs, and performance issues.
• Coordinate restarts and maintenance activities as per operational procedures.
• Handle L2/L3 incidents and service requests in line with SLAs.
• Perform root-cause analysis for recurring issues and implement corrective actions.
• Provide timely communication and updates to stakeholders.
• Provision and de-provision users and groups.
• Troubleshoot access, permission, and visibility issues.
• Support onboarding/offboarding and role-based access changes.
• Analyze Content Server logs and diagnostics to identify issues.
• Support resolution of:
  • login/authentication issues
  • performance degradation
  • configuration inconsistencies
• Coordinate with infrastructure, DB, and network teams as required.
• Support deployment of configuration changes and fixes across environments.
• Assist with patching, upgrades, and post-deployment validation.
• Maintain environment consistency between Dev, QA, and Prod.
• Maintain operational documentation, runbooks, and SOPs.
• Ensure compliance with audit and governance requirements.
• Contribute to continuous improvement initiatives within the AMS framework.

Skills, Knowledge, and Experience

• 8–12+ years of experience supporting enterprise ECM platforms.
• 5+ years of hands-on OpenText Content Server AMS/support experience.
• Experience working in AMS or managed services environments with ticketing systems and SLAs.
• Experience supporting OpenText Extended ECM (xECM) or SAP-integrated environments.
• Experience supporting OpenText Archive Center, Core Capture, or VIM.
• Knowledge of authentication/SSO integrations (LDAP, AD, SAML).
• OpenText certifications are a plus.

Benefits

In addition to local statutory benefits, paid time off and holidays, Qellus provides the following for all employees:

• Retirement Planning
• Bonus Program
• Long-Term Incentive Plan
• Commission potential for client referrals
• Professional Development
• Cell phone/Internet Reimbursement

Equal Employment Opportunity Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qellus, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to providing equal employment opportunities to all qualified applicants and employees.

Work Authorization Requirements

At this time, Qellus, LLC cannot provide work visa sponsorship for most positions. Candidates must have legal authorization to work in the country where the position is located to be considered for this role. Specific work authorization requirements will be clearly stated in individual job postings.

Accommodations

If you need assistance or an accommodation due to a disability during the application or interview process, please contact us at HR@qellus.com. We will work with you to provide reasonable accommodations to ensure you have an equal opportunity to participate in our recruitment process.

Qellus is an IT services company focused on simplifying business with process digitalization fueled by OpenText™ solutions.

As our clients grow and change, we are right there with them, developing and deploying enterprise information management (EIM) solutions.

Our exceptionally seamless, integrated EIM solutions range across enterprise and cloud applications including SAP®, Salesforce®, Microsoft®, Oracle®, IBM® and many more. That is how we have built a strong reputation as the IT services company that can handle even the stickiest challenges and do it strategically with full transparency.

We provide solution and system architecture, business process design and digitalization, implementation, training, and application support services for organizations that are ready to redefine what is possible.