Senior Manager, Business Continuity Management & Testing

Job Description

What's the Opportunity?
The Senior Manager, Business Continuity Management & Testing is a strategic leader driving operational resilience across Technology & Operations Canada. You will lead the design, execution, and validation of comprehensive Business Continuity testing programs including tabletop exercises, scenario-based simulations, and live drills. You will manage a portfolio of Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs) to ensure organizational alignment with Enterprise Business Continuity Risk Management (BCRM) standards and regulatory requirements (OSFI E-21). This role integrates testing expertise with incident management to proactively identify vulnerabilities, execute swift recovery strategies, validate organizational preparedness, and deliver actionable insights to senior leadership - making a lasting impact through effective BCM incident response, continuous improvement, and operational resilience.

What will you do?

Business Continuity Portfolio Management & Analysis

• Lead Business Impact Analysis (BIA) activities; assess critical business functions, dependencies, and define Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) aligned with enterprise risk tolerance
• Develop, review, and maintain a strategic portfolio of BCP artifacts to ensure currency, relevance, and compliance with OSFI E-21 and BCRM standards
• Conduct comprehensive threat and risk assessments; evaluate potential threats (cyberattacks, natural disasters, operational failures) and recommend appropriate risk mitigation strategies
• Maintain accountability for assigned BCP artifacts and ensure regular updates reflecting organizational, technological, and business changes

BCP Testing, Scenario Planning & Validation

• Design and lead comprehensive BCP testing programs including tabletop exercises, scenario-based simulations, live drills, and focused recovery exercises tailored to organizational learning objectives
• Develop detailed test plans, testing protocols, and scenario frameworks that validate BCP effectiveness and organizational readiness
• Facilitate scenario development workshops with business and technology stakeholders to ensure realistic, relevant testing exercises
• Coordinate testing logistics, participant communications, and exercise execution; ensure all participants understand roles, responsibilities, and exercise objectives
• Analyze testing results, capture lessons learned, and develop actionable recommendations to strengthen BCPs and organizational capabilities
• Track and report on testing metrics, including exercise frequency, participant feedback, identified gaps, and remediation status

Incident Management & Crisis Response

• Lead the Incident Management Team (IMT) for incidents of local, regional, or geographic significance; assess severity, determine escalation protocols, and coordinate response efforts across cross-functional teams
• Apply BCP testing insights and validated recovery strategies to lead real incident response and recovery efforts; manage communications, coordinate recovery actions, and track incident resolution
• Declare incident status, prioritize recovery and resolution efforts based on business impact, manage escalation procedures, and declare "Business as Usual" upon resolution
• Lead incident communications to internal and external stakeholders; coordinate with senior leadership and regulatory bodies during crisis situations

Continuous Improvement & Governance

• Complete comprehensive Post-Incident Review (PIR) documentation including root cause analysis, facilitate stakeholder review, and document lessons learned for integration into BCPs and testing programs
• Maintain comprehensive incident management and testing documentation including playbooks, team memberships, incident guides, testing plans, and exercise reports aligned with EBCRM standards and regulatory requirements
• Proactively identify and drive continuous improvement opportunities across incident management and BCP testing processes; identify efficiency improvements, cost reduction opportunities, and capability enhancements
• Support planning and execution of annual training and awareness activities for IMT members and business stakeholders; monitor external threats and emerging risks; prepare teams for potential incidents

Leadership & Stakeholder Engagement

• Demonstrate RBC Leadership Model behaviors; collaborate effectively with colleagues and service partners to foster a positive, productive team environment
• Provide hands-on guidance and mentoring to team members and business stakeholders on incident management roles, responsibilities, and plan execution
• Build and maintain strong relationships with cross-functional teams, senior leadership, and regulatory stakeholders to ensure alignment and support for BCM and testing initiatives

What you need to succeed?

Must-have:

• University degree or equivalent work experience
• Minimum 4-7 years of progressive experience in Business Continuity Management, Incident Management, Scenario Testing, or Operational Risk in a large financial services organization
• Demonstrated expertise in designing and executing multiple types of BCP exercises (tabletop exercises, simulations, live drills, scenario testing)
• Proven experience developing, maintaining, and managing BIAs and BCPs in complex, multi-team environments
• Strong leadership capabilities with demonstrated ability to lead cross-functional teams during high-pressure incident situations
• Strong command of incident response frameworks and regulatory incident reporting requirements
• Solid understanding of operational risk, business continuity best practices, and OSFI regulatory frameworks (particularly OSFI E-21)
• Strong critical thinking, problem-solving, and decision-making skills with ability to execute independently and manage competing priorities
• Excellent communication and presentation skills; ability to communicate complex BCM concepts clearly to senior leadership and diverse stakeholders
• Experience working in complex, matrix environments with diverse internal stakeholders and cross-functional teams

Nice-to-have:

• Business Continuity or Incident Management certification (DRI International, BCI, or equivalent)
• Prior experience leading BCM programs in a large financial institution
• Knowledge of BCMS frameworks (ISO 22301) and leading practices in Business Continuity Management
• Knowledge of threat assessment and risk quantification methodologies
• Experience designing and facilitating large-scale, multi-team exercises
• Exposure to regulatory audit processes and compliance frameworks
• Experience in a dynamic, fast-paced environment managing high-volume incident activity

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Access to a variety of job opportunities across business

Job Skills

Availability Management, Business Continuity and Disaster Recovery (BCDR), Business Oriented, Conflict Management, Critical Thinking, Decision Making, Emerging Technologies, Personal Initiative

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-09

Application Deadline:

2026-09-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.