Center Manager - Toronto Learning Center

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

The Center Manager provides strategic and operational leadership for the FlightSafety International Learning Center, ensuring alignment with the company’s mission as the factory-designated training organization. This role oversees all aspects of Center operations—including safety, customer experience, employee engagement, training system performance, and financial management—to deliver world-class aviation training.

Areas of Focus

Safety

• Promote a strong safety culture and ensure that all Center operations comply with FlightSafety International’s safety policies, quality management system (QMS), and regulatory requirements.
• Ensure facility, training equipment, and simulator operations maintain the highest standards of safety and reliability.
• Actively identify and mitigate safety risks and nonconformities through corrective and preventive action processes.
• Collaborate with the Director of Regulatory Affairs and other functional leaders to maintain compliance with all applicable regulations.

Customers

• Foster a customer-first environment that delivers exceptional training experiences and long-term partnerships.
• Maintain positive relationships with Customers, aircraft manufacturers, and vendors to ensure service excellence and contract compliance.
• Seek and act on feedback to continuously improve training programs, scheduling, and overall customer satisfaction.
• Promote FlightSafety International’s brand and reputation as the industry’s leading training provider.

Employees

• Lead, coach, and develop a high-performing team that embodies FlightSafety International’s FlightPlan, values, and commitment to quality.
• Conduct performance reviews, approve merit increases, and ensure clear communication of expectations and goals.
• Support employee engagement, professional development, and a culture of teamwork and accountability.
• Facilitate regular team meetings, share organizational updates, and promote cross-functional collaboration within and beyond the Center.

Training Systems

• Oversee all training operations, ensuring courseware, simulators, and learning programs meet the highest standards of accuracy, compliance, and effectiveness.
• Coordinate simulator and flight training device (FTD) support with the Simulation Systems Division (SSD) to maximize uptime and training reliability.
• Ensure proper use and continuous improvement of the Quality Management System (QMS).
• Collaborate with Courseware Support and Marketing functional groups to align training offerings and materials with customer and market needs.
• Leverage technology (including SAP, PowerBI, and other systems) to manage scheduling, instructor assignments, and operational data efficiently.

Finance

• Develop and manage the Center’s Business Action Plan (BAP), aligning operational and financial performance with corporate objectives.
• Exercise disciplined cost control while identifying opportunities to enhance profitability and operational efficiency.
• Prepare, monitor, and report on financial performance metrics, including revenue, expenses, and utilization rates.
• Analyze and justify capital investments, new training equipment, and personnel resources based on business need and ROI.

Qualifications

• Bachelor’s degree in Business Administration, Aviation Management, or a related field (preferred).
• Minimum of 7–10 years of progressive leadership experience in aviation training, operations, or related technical industries.
• Demonstrated success in managing budgets, driving operational excellence, and leading cross-functional teams.
• Strong understanding of FAA/EASA regulatory requirements and QMS/ISO principles.
• Excellent communication, interpersonal, and decision-making skills.
• Proficiency with SAP or similar enterprise resource systems.

Core Competencies

• Safety Leadership – Champions a proactive safety and compliance culture.
• Customer Focus – Builds lasting relationships through service excellence.
• People Development – Inspires, empowers, and develops team members.
• Operational & Technical Expertise – Ensures reliability and quality in training systems.
• Financial Stewardship – Manages resources effectively to achieve business goals.

Working Conditions

Office and simulator training environment with periodic travel to other Learning Centers or customer sites.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.