Warehouse Associate - Customer Service

Position: Warehouse Associate - Customer Service - Forklift Operator
Pay: starts at $21 per hour
Location: Scarborough, ON.
Shift: 7:30AM-4:30PM

Are you an experienced warehousing professional in Scarborough, ON who thrives in a versatile role combining active logistics operations with direct customer interaction? We are seeking a dedicated, reliable, and multi-talented Warehouse Associate - Customer Service to join a premier client team operating within the fast-paced manufacturing & logistics sector. Located in Scarborough, ON, this full-time position is ideal for an individual who excels at order fulfillment, material handling, and inventory organization while taking pride in delivering exceptional customer service. If you possess over two years of logistics expertise and are eager to step into a dual-capacity role, this Warehouse Associate - Customer Service opportunity in manufacturing & logistics offers long-term stability and professional growth.

In this dynamic role as a Warehouse Associate - Customer Service, you will bridge the gap between back-of-house logistics and front-of-house client care. Beyond standard warehouse duties such as order picking, packing, shipping, receiving, and inventory control, you will serve as the primary welcoming face and voice of the store counter. You will greet visiting customers, answer incoming phone inquiries, and respond efficiently to emails regarding product availability and order status. Within our clean, organized manufacturing & logistics facility in Scarborough, ON, you will operate dockstocker material handling equipment safely to move materials and stage shipments. While hands-on dockstocker experience is required, possessing a forklift license is an asset, and full on-site forklift certification and training will be provided.

Advantages
• Competitive starting pay rate of $21-$22 per hour with steady full-time hours on a straight morning shift.
• Immediate job start available, allowing you to quickly transition into a long-term position in Scarborough, ON.
• Strategic Scarborough, ON location easily accessible by public transit routes for a convenient daily commute.
• Opportunity to work with a top employer in the manufacturing & logistics industry through Randstad staffing solutions.
• Paid on-site forklift training and certification provided to enhance your professional logistics credentials.
• Excellent job stability with potential overtime hours to maximize your earning potential.
• Collaborative and well-organized work environment prioritizing employee safety and team culture.

Responsibilities
• Perform accurate order picking, parcel preparation, labeling, and tagging of materials in accordance with manufacturing & logistics safety procedures.
• Greet walk-in store customers at the front counter, managing order pickups, sales checkouts, and in-person inquiries.
• Answer incoming telephone calls promptly and respond to customer service emails concerning order status, stock availability, and deliveries.
• Manage daily shipping and receiving tasks, including unloading freight, inspecting shipments for accuracy, and sorting items into designated warehouse storage locations.
• Safely operate dockstocker material handling equipment to move inventory, stage shipments, and organize warehouse aisles across the Scarborough, ON facility.
• Operate forklift equipment (with full on-site training provided) to handle heavier pallets and optimize warehouse storage space.
• Maintain precise inventory control records, conduct routine cycle counts, and report discrepancies directly to the warehouse manager.
• Keep the front store counter, customer waiting areas, and warehouse working floors clean, safe, and fully organized at all times.
• Adhere strictly to workplace health, safety, and security policies to foster a safe working environment in manufacturing & logistics.

Qualifications
• Minimum of 2 years of solid experience working in a warehouse or material handling role within manufacturing & logistics.
• Demonstrated background in customer-facing roles, such as front-desk customer service, retail counter sales, or call handling.
• Proven experience operating dockstocker equipment in an active warehousing environment.
• Valid forklift operator license is preferred as an asset, or a willingness to complete on-site certification.
• Physical capability to bend, stretch, stand for extended periods, climb ladders, and lift up to 50 lbs.
• Exceptional punctuality, strong work ethic, and a dependable record of attendance.
• Commitment to strict adherence to health and safety guidelines in Scarborough, ON.

Summary
Randstad is a recognized global leader in talent solutions, dedicated to helping job seekers connect with rewarding employment opportunities. Our expert recruiters specialize in the manufacturing & logistics sector in Scarborough, ON, working closely with industry-leading clients to offer top-tier placements, permanent positions, and ongoing guidance throughout your career journey.

If this current opening does not completely match your personal career goals, contact our team today to explore exciting alternative opportunities!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.