Account Manager, Home Health Care

About Us: WCD Global Inc. is a growing healthcare-focused company dedicated to providing quality medical products and exceptional service to healthcare professionals, pharmacies, medical facilities, and other organizations across Canada.As we continue to grow, we are looking for a customer-focused, results-driven Account Manager to own and grow our home health care retailer accounts: independent HHC/DME stores, mobility and durable medical equipment dealers, and related retail partners. The person in this seat needs to already understand how home health care retail works: product categories and how a store owner or clinical buyer thinks.Position Overview: The Account Manager will manage and grow relationships with our existing home health care retailer accounts, primarily virtually by phone, email, and video, while identifying opportunities to expand WCD's footprint within those accounts. The successful candidate will act as a trusted, knowledgeable point of contact who understands home health care product categories (mobility aids, bathroom safety, respiratory, incontinence, wound care) and can speak credibly to clinical use cases and retail operations. Part of that is knowing how to put WCD's sales tools, like sell sheets and planograms, in front of customers so they can use them to drive their own sell-through, not just quoting price and delivery.Job Type: Full-Time, PermanentSalary: $55,000/year + CommissionWork Location: Toronto, Ontario (TTC Accessible)Schedule: 8:30 am–5:00 pm, 40 hours/weekResponsibilities:Develop and maintain strong, long-term relationships with existing home health care retailer accounts, primarily by phone, email, and video, with less than 10% travel required.Manage and grow a portfolio of home health care accounts, serving as the primary point of contact.Understand each account's product mix (mobility, DME, bathroom safety, respiratory, incontinence, wound care) and purchasing patterns well enough to spot gaps and growth opportunities.Use sell sheets and other sales collateral on calls to introduce new products and support purchasing decisions.Identify opportunities to grow accounts through cross-selling, upselling, and new product introductions across WCD's home health care catalogue.Proactively follow up with customers on orders, quotations, back orders, and outstanding inquiries.Respond to customer inquiries by phone, email, and other channels in a timely, professional manner.Provide accurate product information, pricing, availability, and clinical/use-case context where relevant.Prepare and follow up on quotations and sales opportunities.Maintain accurate customer, sales, and account information in the company's CRM system.Track sales activity, customer interactions, opportunities, and follow-ups.Work closely with the Business Development and sales teams to support account growth and new store onboarding.Act as team lead and mentor for Business Development Reps (BDRs), providing guidance and support on accounts and sales approach. This is a mentorship role, not formal people management, no hiring, performance review, or compensation authority.Collaborate with internal teams to ensure orders and customer requirements are handled efficiently.Address customer concerns and drive them to timely, effective resolution.Meet or exceed established sales and account management targets.Perform other sales, customer service, and administrative duties as assigned.Requirements:Required: demonstrated experience in home health care, DME/mobility equipment, or medical supply retail, either in sales/account management or in a clinical role (e.g. OT, PT, RT, nursing) with direct home health care exposure. This is not an asset here, it's a condition of the role.Working knowledge of home health care product categories: mobility aids, bathroom safety, respiratory equipment, incontinence, wound carefortable and effective building customer relationships virtually, by phone, email, and video, with minimal in-person contact.Travel: less than 20% required.Previous experience in account management, sales, or customer service in a related field.Strong relationship-building and account management skills.Strong verbal and written communication skills.Customer-focused with a strong commitment to providing exceptional service.Strong sales, negotiation, and problem-solving skills.Ability to manage multiple customer accounts and priorities effectively.Ability to work independently and collaboratively within a sales team.Proficient with Microsoft Office and comfortable learning CRM and other business software.What We Offer:Competitive base salary plus Commission.Health Benefits.Paid Vacation Time.Hands-on experience in home health care distribution, medical sales, and customer service.Opportunity to grow within a developing sales team.Collaborative and professional work environment.WCD Global welcomes and encourages applications from people with disabilities. Accommodations up to the point of undue hardship are available on request for candidates taking part in all aspects of the selection process.