Enterprise Windows Desktop Engineer

Location: Montreal (Day 1 onboarding onsite/in office presence 3x/week)
Duration: 12 Months contract position

Responsibilities:

• Contribute to ongoing initiatives and own engineering and operational tasks from beginning to end.
• Ensure solutions meet security, supportability, and performance requirements identified by stakeholders, regulators, and the organization.
• Meet business expectations of high availability, performance, and overall user experience.
• Provide level-3 support to investigate and identify root cause for escalated issues.
• Create, review, maintain, and disseminate knowledge through documentation and demonstrations of technologies, tools, and methodologies.

Requirements:

• Deep technical understanding of Windows operating systems up to and including Windows 10/11/Server 2019.
• Experience with Windows 11 Intune Modern Management.
• Expertise with OSD orchestration and software delivery concepts.
• Advanced scripting skills with PowerShell.
• Experience with Enterprise workloads migration to the cloud, such as network drives content to Microsoft OneDrive for Business.
• Knowledge of common Windows Infrastructure technologies including Active Directory, Group Policy, DNS/NRPT, PKI/CA, RADIUS, NPS, etc.
• Strong troubleshooting mindset (e.g., parsing event logs, SysInternals tools, analyzing memory dumps).
• Experience automating workflows and providing self-service capability.
• Client/Server hardware knowledge and management in an enterprise environment.
• Experience designing technical solutions to meet complex business requirements.
• Ability to author technical and operational management documentation including design and support documents, operational runbooks, internal knowledge base articles, etc.

Preferred Skills:

• Experience with Windows Modern Management (Intune, Autopilot, Windows365, etc).
• Desktop/Laptop Hardware Knowledge, performance optimization, and Management in an enterprise environment (e.g., driver, firmware, bios management).
• Understanding of Agile principles and how to apply them.
• Infrastructure systems experience including Jira, ServiceNow.

This role is for an existing vacancy.