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Foresters Financial
IT Desk-side TechnicianForesters Financial • Toronto, Ontario
IT Desk-side Technician

IT Desk-side Technician

Foresters Financial • Toronto, Ontario
1 day ago
Salary
CA$47,300.00–CA$69,300.00 yearly
Job type
  • Full-time
Job description

Job Description

Key Responsibilities

  • Providing in-person and remote support for technical application resolution, end user computing, peripherals and software.
  • Imaging, installing, diagnosing, maintaining, and upgrading all PC equipment.
  • Analyzing complex hardware and application issues to identify trends and implement preventative solutions documenting them as required for review, revision, and approval.
  • Provide end-user support and AI guidance for Microsoft Copilot, including troubleshooting issues, delivering training, and helping employees leverage AI tools to improve productivity and streamline daily business tasks.
  • Creating reports and presenting data metrics for ticket management, workflow, asset management and cost control.
  • Contribute to project implementation and upgrade initiatives, collaborating with cross-functional teams to reconcile needs and maximize efficiency.
  • Developing Quality Assurance Process for application testing, end-user computer deployments, training guides and how-to sessions. Participating in disaster recovery planning and restoration exercises, ensuring business continuity in the event of IT failures
  • Potential after hours support and light travel

Key Qualifications

  • Postsecondary diploma or bachelor's degree in Computer Science, Information Technology, Computer Systems Technology, or a related technical field
  • 2-5 years’ experience with end-user device support within a corporate environment
  • Superior problem solving and communication skills
  • Customer service orientation and capability to manage customer expectations
  • General understanding of the Insurance, Financial and Fraternal industries
  • Demonstrable experience working in a client-facing position
  • Ability to work individually and as a team, managing time effectively
  • Strong experience in the Microsoft product suite including Windows and Microsoft365
  • Remote support/tools knowledge
  • General understanding and experience with AI software, particularly Microsoft Copilot
  • Exchange/Active Directory/File Share management/Azure Portal/Intune
  • Thorough (Expert) knowledge and support experience with Microsoft infrastructure and Windows Operating Systems, remote access, email, printers, PC Imaging, and network technologies
  • ITIL V3 Foundation Level Certified an asset
  • Microsoft 365 Certified Fundamentals (MS-900) an asset
  • Microsoft Certified: Azure Fundamentals (AZ-900) an asset

#LI-Hybrid

Salary Range:

$47,300.00 - $69,300.00

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

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IT Desk-side Technician • Toronto, Ontario

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