Counter Leader

For over 50 years, Dixon Electric has been servicing the electrical industry with a combination of integrity, stability and trust. We take pride in our ability to provide customized solutions to exact specifications for each one of our clients, as a full line electrical distributor. Through the collaboration between Dixon Electric, our manufacturers, suppliers and our clientele, we have been able to create a synergistic environment that benefits all.

At Dixon, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

Why Join Us?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.
  

Major Responsibilities

• Enter sales orders for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale

• Assist customers with identifying the specific product they are looking for based on their requirements and suggest alternatives if required and/or up-selling of related product(s)

• If required, physically locate/pick order once product order has been finalized

• Assists with overflow sales calls as required

• Assist branch champion to ensure all merchandise products, including displays, are properly maintained

• Ensure all cycle counts are completed by self and counter/warehouse team

• Make sure that all returns are completed in a timely manner after Manager has addressed any issues and signed off

• Support counter and warehouse team by providing leadership in regards to product knowledge and customer service levels

• Work with counter/warehouse team to ensure all processes are being followed to minimize inventory loss and provide efficient service to our customers

• Keep all paperwork in order

• Ensure counter/warehouse team follow all Occupational Health and Safety requirements

• Coordinate break and lunch times for all warehouse staff, ensuring all positions and times are covered

• Recommend work schedules, as required, to provide superior customer service

• Coordinate counter staff workload and prioritize processing of orders

• Responsible to maintain gondola sections. Counter staff to perform task during down time.

• Make sure and assist in keeping branch clean and organized, notifying Manager of maintenance requirements

• Identify personnel issues and notify management

• Recommend solutions to issues that may affect the service, efficiency and productivity of the branch

• Encourage a team environment through leadership actions

• Trains all counter staff on work processes and procedures related to counter work, product part numbers and customer service standards

• Performs warehouse duties applicable to the other designated areas as required

• Other duties as required

Education & Training

• High school diploma required

• Working knowledge of Microsoft Office, WISL freight system and SX system

Benefits & Perks

We offer a competitive salary, plus a full set of benefits, including:

• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Please note that, whilst not expected, the company may pay at a rate outside of the range for this role where appropriate. Actual compensation commensurate with the candidate’s experience, education, internal parity, role complexity, role level, and other relevant factors. The advertised salary range relates to Ontario and is provided in accordance with the Ontario Pay Transparency Act. We recognize however that salaries are often driven by market forces in the local area where a candidate is based and accordingly the salary range may not apply outside of Ontario.