Customer Service & Support Representative

About Bid13

Bid13 is an online storage auction platform that connects buyers with storage facilities across Canada. We support a fast-paced, sales-driven environment where great customer experience and operational accuracy are essential. As we continue to grow, we’re looking for a reliable and customer-focused Customer Service & Support Representative to support our Sales team and ensure smooth day-to-day operations.

This role is ideal for someone who enjoys helping people, staying organized, and learning how a sales-support operation works from the inside.

The Role

As a Customer Service & Support Representative, you will act as a key support partner to our Sales team while also assisting customers via phone, email, and internal systems. You’ll help resolve questions, manage administrative tasks, and ensure information is accurate and up to date so our Sales reps can focus on closing deals.

Success in this position requires strong communication skills, empathy, attention to detail, and comfort working with technology.

Key Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems in a professional and friendly manner
• Support the Sales team with administrative tasks such as data entry, account updates, follow-ups, and documentation
• Assist in resolving customer issues by gathering information, troubleshooting basic system or process questions, and escalating when needed
• Maintain accurate records in CRM and internal systems
• Coordinate with Sales, Operations, and other internal teams to ensure smooth handoffs and timely issue resolution
• Help prepare reports, schedules, and sales-related documentation
• Follow established processes while identifying opportunities to improve efficiency and customer experience

What We’re Looking For

• 1–3 years of customer service and administrative experience
• Strong customer service instincts with a calm, empathetic, and helpful approach
• Clear verbal and written communication skills
• Comfortable using technology (CRM systems, email, spreadsheets, internal tools)
• Highly organized with strong attention to detail
• Reliable, punctual, and comfortable working in an in-office environment
• Ability to juggle multiple tasks and support a fast-moving sales team

Nice to Have (Not Required)

• Experience in a call centre, customer support, or sales support role
• Familiarity with CRM software or ticketing systems
• Interest in sales operations, customer experience, or business operations

Why Join Bid13

• Hands-on training and mentorship provided
• Exposure to sales operations and customer support in a growing tech-enabled SAAS business
• Supportive, team-oriented work environment
• Opportunity to learn and grow