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Technical Support SpecialistAcestack • Toronto, ON, Canada
Technical Support Specialist

Technical Support Specialist

Acestack • Toronto, ON, Canada
11 hours ago
Job type
  • Full-time
  • Quick Apply
Job description
Job Title: Technical Support Specialist

Location: Toronto, ON
Work Arrangement: Onsite
Employment Type: Full-Time

Job Description

We are seeking an experienced Technical Support Specialist with 6 8 years of experience and strong expertise in Informatica platforms, including Informatica Intelligent Data Management Cloud (IDMC). The ideal candidate will have hands-on experience with platform architecture, agent deployment, VM management, Azure cloud environments, hybrid deployments, and data governance capabilities.

Key Responsibilities
  • Provide technical support and administration for Informatica platforms and IDMC
  • Troubleshoot platform, infrastructure, agent, connectivity, and deployment issues
  • Support Informatica platform architecture, agent deployment, configuration, and VM management
  • Monitor platform health, performance, availability, and operational alerts
  • Support Informatica environments deployed across cloud and hybrid infrastructure
  • Work with Microsoft Azure environments and troubleshoot cloud connectivity and infrastructure issues
  • Perform root-cause analysis and resolve technical incidents within agreed SLAs
  • Support data discovery and cataloging activities using Informatica Data Catalog and related capabilities
  • Configure and maintain automated data scanning and cataloging processes
  • Support metadata management across diverse data sources and environments
  • Assist with data lineage visualization, impact analysis, and lineage troubleshooting
  • Support business glossary creation, maintenance, and stewardship workflows
  • Assist with sensitive data discovery, classification, privacy, and compliance requirements
  • Support data access and usage policy management
  • Monitor platform performance and identify opportunities for optimization and continuous improvement
  • Prepare technical documentation, operational procedures, troubleshooting guides, and knowledge articles
  • Collaborate with application, infrastructure, cloud, data, security, and business teams to resolve issues
Required Qualifications
  • 6 8 years of total IT experience
  • Minimum 5 years of experience with Informatica platforms, including IDMC
  • Strong understanding of Informatica platform architecture
  • Experience with agent deployment, configuration, and VM management
  • Hands-on experience with Azure cloud and hybrid environments
  • Experience with platform monitoring and troubleshooting tools
  • Strong problem-solving and analytical skills
  • Excellent communication and stakeholder management skills
  • Experience supporting enterprise data management environments
Data Management & Governance Skills
  • Informatica Data Catalog
  • Data Discovery and Automated Data Scanning
  • Metadata Management
  • Data Lineage
  • Impact Analysis
  • Business Glossary
  • Data Stewardship
  • Sensitive Data Discovery
  • Data Classification
  • Data Privacy and Compliance
  • Data Access and Usage Policies
Technical Skills
  • Informatica IDMC
  • Informatica Data Catalog
  • Informatica Platform Administration
  • Agent Deployment
  • VM Management
  • Microsoft Azure
  • Hybrid Cloud
  • Platform Monitoring
  • Metadata Management
  • Data Lineage
  • Business Glossary
  • Data Governance
  • Data Discovery
  • Data Classification
Key Competencies
  • Technical troubleshooting
  • Platform administration
  • Cloud and hybrid infrastructure support
  • Data governance
  • Root-cause analysis
  • Incident resolution
  • Documentation
  • Stakeholder communication
  • Operational support
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Technical Support Specialist • Toronto, ON, Canada

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