Senior Manager, Lease Administration & PMO

Job Type: Permanent
Work Model: Hybrid
Reference code: 133865
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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What will your typical day look like?

You will have the opportunity to work on various projects, advising clients on effectively managing their real estate lease portfolio and focusing on reducing occupancy costs across their portfolio through lease audit services. You will leverage advanced, technology-enabled solution to drive efficiency on client projects. To provides strategic leadership for lease administration operations, portfolio governance, and program delivery across complex real estate environments. The role is accountable for establishing operational strategy, leading high-performing teams, driving transformation initiatives, managing executive stakeholder relationships, and ensuring optimal financial, operational, and compliance outcomes. The Senior Manager serves as a trusted advisor to senior leadership, delivering innovative solutions that enhance portfolio performance, reduce costs, and support long-term business objectives.

As part of our Infrastructure and Real Estate team, you will have the following responsibilities, including but not necessarily limited to:

• Lead the strategic direction and operational performance of lease administration services across multiple client portfolios.
• Oversee complex lease administration operations, ensuring accuracy, compliance, and service excellence.
• Drive large-scale lease audit programs and cost-recovery initiatives that deliver measurable financial benefits.
• Partner with executive stakeholders to optimize real estate portfolios and occupancy costs.
• Sponsor technology, automation, and AI initiatives that improve efficiency and scalability.
• Establish and monitor governance frameworks, KPIs, SLAs, and operational risk controls.
• Lead multiple project teams and managers while ensuring successful delivery of complex engagements.
• Develop talent strategies, succession plans, and leadership capabilities within the function.
• Own overall performance of lease administration portfolios, including financial management, operational efficiency, risk mitigation, and service excellence.
• Identify and deliver significant cost savings through lease audits, occupancy optimization, and contractual compliance initiatives.
• Champion digital transformation initiatives, including AI-enabled lease abstraction, workflow automation, analytics, and lease management technologies to enhance operational performance and scalability.
• Establish governance controls to ensure compliance with lease obligations, accounting standards, contractual commitments, and regulatory requirements.
• Provide executive reporting on portfolio performance, service metrics, risks, and strategic initiatives.

About the team

Investing in infrastructure and real estate assets or other large capital projects, like delivering a new railway, developing a mine, or acquiring a stake in a pipeline, is a complex challenge and major investment. Optimizing the return, as well as the outcomes, throughout the life cycle of an asset takes a highly skilled and experienced team of specialists. Our Infrastructure and Real Estate team offers an end-to-end service for investors, developers, and operators in both the public and private sectors throughout the entire lifespan of an asset. Through years of experience working on some of the world's largest and most complex projects and transactions, our global network combines preeminent best practices with market-leading expertise, resulting in an in-depth knowledge of local markets and the range of infrastructure asset types.

Enough about us, let’s talk about you

• 10-15+ years of progressive experience in lease administration, real estate operations, portfolio management, or corporate real estate services, including leadership responsibility for large-scale programs, teams, and client relationships.
• Bachelor's degree in real estate, finance, accounting, business administration, or a related field
• Demonstrated experience leading managers and multidisciplinary teams
• Experience managing enterprise-level lease portfolios and complex stakeholder
• Proficiency in performing and reviewing of lease abstraction, the development and execution of lease audits, and financial reconciliations
• Experience in landlord payment processing and/or tenant revenue processing
• Proficiency with leading lease management systems such as IBM TRIRIGA, Planon, Manhattan, Service NOW WSD, Nuvolo, Archibus, Costar, Lucernex, Manhattan One, Yardi, MRI ProLease
• Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint)
• Ability to manage multiple projects with multiple stakeholders and tight deadlines
• Excellent time management, problem-solving, analytical and problem-solving skill
• Experience in managed services and or professional services and SLA and KPI monitoring (preferred)
• Experience in leverage AI to perform abstraction/lease administration is preferred
• Positions based in Quebec: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.

Total Rewards

The salary range for this position is $112,000 - $208,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.