Talent.com
Confidential
Vice President of Global Customer SupportConfidential • Toronto, Ontario, CA
Vice President of Global Customer Support

Vice President of Global Customer Support

Confidential • Toronto, Ontario, CA
1 day ago
Job type
  • Full-time
Job description
Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 Funding $200+ million Categories - Information Technology & Services - Legal Services - Technology - Consulting & Professional Services - Legal Assistance - Client Management - Billing Management - Document Automation - CRM Solutions - Cloud Solutions - Software - Legal Professionals - Professional Services - Agency Specialties - web-based software - legal - practice management - law firm management software - legal software - cloud-based software - time tracking - invoicing - case management - software as a service - and mobile app About the Role The Company is seeking a Vice President of Global Customer Support to spearhead a transformative, multi-year strategy that redefines how the organization serves its customers worldwide. This executive role is pivotal in the shift towards an AI-first support model, where the focus is on high-value, complex interactions that require human expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and strategy, owning the P&L for global support, and aligning with the C-suite on company-wide priorities. They will lead a large, global team, build a culture of continuous improvement, and establish support as a key driver of growth and a competitive differentiator. The role demands a seasoned leader with a proven track record in high-growth B2B SaaS environments, direct experience with AI support technologies, and a deep understanding of support operations and SaaS metrics. Applicants for the Vice President of Global Customer Support position at the company should have a minimum of 12 years' experience in customer support, service, or CX leadership, with at least 5 years in a high-growth B2B SaaS environment. The role requires a candidate with a strong background in AI support technologies, including hands-on experience with modern AI support platforms. A deep understanding of AI agent architecture and a proven ability to lead global support organizations with full P&L ownership are essential. The ideal candidate will have a track record of driving growth, retention, and commercial contribution through support, as well as experience in hypergrowth environments and a passion for transforming legal work through AI. The role also demands exceptional executive presence, the ability to influence at all levels, and a commitment to diversity, equity, and inclusion. Hiring Manager Title SVP, Customer Success Functions - Operations
Create a job alert for this search

Vice President of Global Customer Support • Toronto, Ontario, CA

Similar jobs

Aviso National Vice President, Priority Clients

AvisoToronto
Full-time

Elevate your career as the National Vice President of Priority Clients at Aviso.Lead a team in delivering exceptional services for High Net Worth and Ultra High Net Worth clients.This vital leaders... Show more

 • Promoted

VP, Infrastructure M&A Advisory — Lead Deals & Teams

Agentis Capital AdvisorsToronto
Full-time

A leading global financial advisory firm is looking for a Vice President to lead its North American practice based in Toronto.The role demands strong leadership, strategic insight, and the ability ... Show more

 • Promoted

Vice President

AquentToronto, Canada
Full-time

We aren't your typical staffing firm, and this isn't a typical VP role.We started in 1986 as Aquent, growing into the world's largest marketing and design staffing firm.But beneath that recruiting ... Show more

 • Promoted

Vice President Of Technology

LeadervestToronto, Canada
Full-time

We are seeking a Vice President, Technology to lead our engineering organization and define the technology vision that will support the next phase of growth.This executive will be responsible for d... Show more

 • Promoted

Vice President of Account Management

iQuantiToronto, Ontario, Canada
Full-time

We are looking for a proven growth leader who thrives on creating commercial opportunities, expanding strategic relationships, and delivering outsized revenue growth.As VP, Account Growth, you will... Show more

 • Promoted

Vice President, Global Sales Enablement

DayforceToronto, Ontario, Canada
Full-time

Posted Friday, March 14, 2025 at 4:00 AM | Expires Friday, May 2, 2025 at 3:59 AM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Min... Show more

 • Promoted

Addenda Vice-President Of Client Partnerships

Addenda CapitalToronto, Canada
Full-time

Become a key player at Addenda as Vice-President of Business Development and Client Partnerships, focusing on sustainable investing and institutional market expansion.Enjoy a hybrid work model that... Show more

 • Promoted

Vice President, Reinsurance Operations

Munich ReToronto, Ontario, Canada
Full-time

Position Overview This is an exciting opportunity to be at the forefront of transforming how reinsurance operations deliver value at Munich Re.As Vice President, Reinsurance Operations, you will le... Show more

 • Promoted

Global HR Tech Customer Success Leader

Borderless AIToronto
Full-time

A pioneering HR tech company based in Toronto is seeking a Customer Success Manager to enhance client engagement and satisfaction.This full-time role involves onboarding clients, addressing HR-rela... Show more

 • Promoted

Vice President of Product Development

EvlvToronto, Ontario, Canada
Full-time

Full-time, permanent (Hired by the employer, not by Evlv).Medical, Travel Discounts, Stock Options, Personal Days, Sick Days.This position is only open to residents of Canada who have legal work au... Show more

 • Promoted

Vice President of Software Engineering

MPA RecruitmentToronto
Full-time

Vice President, Software Engineering (Apps & Solutions).This Vice President, Software Engineering will lead their Apps & Solutions (Services) organization, responsible for delivering high‑quality, ... Show more

 • Promoted

Vice President of Customer Success

testRigorToronto, Ontario, Canada
Full-time

Rigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate co... Show more

 • Promoted

Vice President Of Client Engagement Role At Wtd

WilliamthomasdigitalToronto, Canada
Full-time

Join William Thomas Digital as Vice President of Client Engagement and lead revolutionary partnerships.Transform customer experiences through creative strategies and data innovation in this vital p... Show more

 • Promoted

Vice President - Business Enablement

FairygodbossToronto, Canada
Full-time

JOB PROFILEVP BUSINESS ENABLEMENT / HEAD OF BUSINESS ENABLEMENTBusiness Innovation, Transformation and Shared ServicesCanadaFUNCTION OVERVIEWReporting to the GM, Shared Services, the VP, Business E... Show more

 • Promoted

Vice President, Sales – It Managed Services, Cloud Solutions, 78886

Truenorth Executive Search, Inc.Toronto, Canada
Full-time

Vice President, Sales – IT Managed Services, Cloud Solutions2 days ago Be among the first 25 applicantsOur client is a successful and growing mid‐sized IT Managed Services Provider with strong tech... Show more

 • Promoted

Vice President, Delivery Leadership

KyndrylToronto, Canada
Full-time

Get AI-powered advice on this job and more exclusive features.Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every d... Show more

 • Promoted

VP of Marketplace Operations

ToptalToronto, ON, CA
Full-time

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand.With over $200 million in annual revenue, Toptal is the world’s la... Show more

 • Promoted

Vice President of Client Engagement Role at WTD

WilliamthomasdigitalToronto, Ontario, Canada
Full-time

Join William Thomas Digital as Vice President of Client Engagement and lead revolutionary partnerships.Transform customer experiences through creative strategies and data innovation in this vital p... Show more

 • Promoted

Vice President Of Account Management

iQuantiToronto, Canada
Full-time

We are looking for a proven growth leader who thrives on creating commercial opportunities, expanding strategic relationships, and delivering outsized revenue growth. Show more

 • Promoted

VP, Client Success and Support

Portage Ventures GP Inc.Toronto, ON, CA
Full-time

VP, Client Success and Support.Through a single integrated solution that covers the entire advisory lifecycle, d1g1t provides wealth management firms with a whole new set of capabilities they’ve ne... Show more