Collections Supervisor

Are you an experienced credit and collections leader seeking an impactful leadership role with a premier employer in Milton, Ontario? Randstad Professional is partnering with an industry-leading client to find a high-performing Collections Supervisor to join their growing finance & accounting team. In this key role within the finance & accounting department, the Collections Supervisor will oversee daily credit and collection operations, maintain optimal Days Sales Outstanding (DSO), manage high-level account escalations, and drive strategic process improvements across corporate divisions.

Advantages
• Competitive salary package between $80,000 and $85,000 annually, depending on experience.
• Registered Retirement Savings Plan (RRSP) contribution plan beginning after 3 months of employment.
• Deferred Profit Sharing (DPS) plan commencing after 1 year of continuous service.
• Total combined retirement contribution plan of approximately 8% (RRSP + DPS combined).
• Generous paid time off package starting at 18 total days (15 paid vacation days plus 3 flexible float days).
• Reliable annual corporate bonus structure paid out every August based on June 30th fiscal year-end performance.
• Comprehensive health, dental, vision, and group wellness benefits coverage.
• Excellent long-term career stability and growth potential within an established finance & accounting division.

Responsibilities
• Process customer onboarding requests to the Accounts Receivable Shared Service center and ensure accurate account setup.
• Evaluate customer sales orders and approve or deny credit limit increases in strict compliance with corporate policy guidelines.
• Take full accountability for monitoring and maintaining targeted Days Sales Outstanding (DSO) metrics.
• Resolve complex customer debit and credit disputes, handling escalated account situations with professionalism.
• Develop, manage, and refine the Authorization to Return (ATR) operational process.
• Serve as the primary credit liaison and functional interface between various internal divisions.
• Process, monitor, and correct critical financial data input across corporate enterprise systems.
• Coordinate closely with corporate credit management and corporate collections personnel to align operational objectives.
• Work in partnership with corporate accounting teams to build and maintain best-practice database standards.
• Produce monthly closing reports, executive credit summaries, and specialized financial analysis as needed.
• Perform and oversee essential cash application workflows and credit assistant administrative functions.
• Oversee the prompt issuance of customer credit memos and adjustments.
• Coordinate specialized credit and collections procedures across multi-site operational divisions.
• Maintain open lines of communication and conduct regular meetings with sales force teams, logistics hubs, and key client accounts.
• Ensure full compliance with tax exemption certificate requirements across all customer ship-to locations.
• Handle complex or high-risk customer accounts directly and negotiate effective payment arrangements when necessary.
• Accomplish special management projects and additional leadership duties as assigned by department heads.

Qualifications
• College Diploma in Accounting, Finance, or Business Administration; related professional credit certifications or equivalent practical experience preferred.
• 3 to 5 years of dedicated credit and collections experience, including demonstrated supervisory, lead, or team management experience.
• Proven track record of maintaining superior standards in customer service, throughput, team productivity, and quality control.
• Full ability to drive or access reliable personal transportation to commute regularly to the Milton, Ontario office site.
• Commitment to upholding organizational vision, core values, safety standards, and operational excellence daily.

Summary
Are you an experienced collections supervisor ready for a new challenge? Are you looking for your next exciting opportunity? If this sounds like you, let's talk! Apply directly or send your resume to ashish.tharoor@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.