Director, Digital Communications & Enablement

Job Description

What is the opportunity?

The Director, Digital Communications & Enablement will lead strategic communications, culture, and organizational enablement for Digital business. You will develop and execute comprehensive internal communications and employee engagement strategies that inspire, connect, and mobilize teams across Digital. This position will serve as the voice of Digital, crafting compelling narratives that amplify business priorities, celebrate achievements, and build a thriving, high-performing culture aligned with Personal Banking objectives. You will partner with stakeholders to drive transparency and organizational effectiveness through strategic communications, large-scale events, talent programs, recognition initiatives, and digital workplace enablement.

Strategic Communications & Executive Messaging

• Develop comprehensive internal communications strategy aligned with Digital, Personal Banking, and Empower 2030 priorities

• Serve as strategic advisor to Digital SVPs/VPs on messaging, stakeholder engagement, and change management

• Create and deliver executive-level content (quarterly updates, speaking notes, newsletters, campaigns) and lead change communications during transformations

• Partner with Corporate Communications and cross-functional teams to ensure consistent messaging, monitor effectiveness, and adapt strategies

Event Production & Leadership Engagement

• Lead end-to-end production of large-scale events (town halls, forums, celebrations, offsites) including concept development, speaker prep, logistics, vendor coordination, and facilitation

• Design innovative formats and capture event moments through post-event communications and video highlights to maximize reach across in-person, virtual, and hybrid audiences

Culture, Engagement & Recognition

• Design culture-building initiatives and lead employee engagement strategy (surveys, data analysis, action planning) aligned with OneRBC values

• Coordinate ERGs and engagement committees; design and launch rewards/recognition programs and peer recognition initiatives

• Drive culture communications promoting collaboration, diversity, and innovation; champion Digital's EVP and career growth opportunities

Talent, Onboarding & Digital Enablement

• Own talent engagement programs and design best-in-class onboarding (Day 1+ journeys, orientation, toolkits); support talent acquisition and employer branding

• Own Digital's intranet hub as centralized digital workplace; drive adoption of digital tools (Teams, SharePoint, Viva Engage) and partner with IT for enhancements

• Facilitate networking forums enabling cross-team connections

Budget, Planning & Team Leadership

• Develop and manage annual operating budget with forecasting, tracking, and financial reporting; optimize resource allocation and manage procurement

• Lead annual headcount planning and FTE allocation; forecast staffing needs and ensure team is appropriately sized and skilled

• Build and lead high-performing team with mentorship, coaching, talent management, succession planning, and representation in cross-functional forums

What do you need to succeed?

Must Have:

• 10+ years progressive experience in internal communications, employee engagement, or corporate communications, preferably in financial services

• Proven track record planning and executing large-scale internal events (town halls, conferences) with hundreds of attendees

• Exceptional storytelling and content creation skills; ability to craft compelling executive messaging for diverse audiences

• Experience providing strategic communications counsel to senior executives (VP/SVP level) on messaging and change management

• Strong project management skills managing multiple priorities, tight deadlines, and competing demands

• Experience designing and executing talent engagement and onboarding programs

• Experience managing operating budgets, headcount planning, and financial reporting for communications

Nice to Have:

• Deep knowledge of Personal Banking & Digital business

• Background in organizational change management or culture transformation initiatives

• Background in HR, talent management, or organizational development

• Knowledge of employee engagement survey methodologies and analytics

• Experience with video production, multimedia content creation, and digital storytelling

• Graduate degree in Communications, Public Relations, or Organizational Development; IABC or Prosci certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Communication, Detail-Oriented, Internal Communications, Professional Presentation

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-12

Application Deadline:

2026-08-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.