iTero Lab & Integration Specialist Program Manager - Canada

Description

This role drives lab engagement, restorative workflow adoption, strategic partnerships, scanner implementation, utilization, and customer adoption,, customer success outcomes, and measurable iTero and Invisalign business impact through partnership with Labs and Integration Specialists.

Role expectations

Lab Business Development, Programs & Partnerships

• Support and execute Canada’s lab engagement strategy, including partnerships, education, restorative workflow adoption, digital lab relationships, and market development initiatives.
• Manage lab-focused programs, pilots, objectives, success metrics, reporting, business reviews, and customer success measures.
• Serve as the primary liaison between lab customers and Align teams to support onboarding, implementation, adoption, feedback, and long-term success.
  
  

Digital Workflow, Education & Market Development

• Provide expertise in iTero restorative workflows, lab software integration, digital dentistry solutions, troubleshooting, and escalation management.
• Partner with Product, Clinical Education, Technical Support, Marketing, and Commercial teams to deploy products, software updates, workflow enhancements, training, and customer resources.
• Lead lab education programs, customer events, trade shows, forums, market intelligence gathering, and recommendations on growth opportunities.

Integration Specialist Strategy & Program Optimization

• Manage Support and deploy the national Integration Specialist strategy, execution model, onboarding, continuing education, effectiveness measures, playbooks, and scalable tools through partnership with Integration Specialists.
• Partner with Clinical Education to ensure consistent customer messaging, workflow training, and educational programming.
• Provide regular updates on product enhancements/updates.

Cross-Functional Collaboration & Customer Experience

• Partner with Regional Managers, Territory Managers, Clinical Education, Marketing, Customer Success, and leadership to align priorities with customer experience and business goals.
• Identify opportunities to improve adoption, utilization, ROI, customer outcomes, and Integration Specialist effectiveness.
• Monitor KPIs, conduct business reviews, communicate insights, and resolve integration-related concerns through trend analysis, root-cause identification, and corrective action.
  
  Travel: Up to 25% overnight travel across Canada & US.

What we're looking for

• Bachelor’s degree or equivalent combination of education and experience; 6+ years in digital dentistry, restorative workflows, lab operations, dental technology, clinical education, commercial leadership, customer success, or program management.
• Strong knowledge of digital dental workflows, labs, restorative workflows, customer adoption strategies, and dental software integration.
• Experience leading complex programs, cross-functional initiatives, geographically dispersed teams, presentations, and facilitation.
• Ability to analyze data, translate insights into recommendations, manage competing priorities, and use PowerPoint, Excel, Word, CRM, and reporting platforms.
• Preferred: experience with iTero, exocad, CAD/CAM platforms, sales, consulting, clinical education, or customer success within dentistry.

Key Success Measures

• Growth and engagement of strategic lab partnerships, scanner implementation, utilization, restorative workflow adoption, and digital case growth.
• Integration Specialist effectiveness, productivity, training completion, program participation, customer satisfaction and escalation resolution.
• Continuous improvement of customer-facing processes and contribution to iTero and Invisalign commercial growth objectives.

Pay Transparency

If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.

This posting is for an existing vacancy within our organization. Canadian work experience is not required for this position. We welcome applicants from all backgrounds.

We use automated tools (including artificial intelligence “AI”) in our hiring process. This may include AI-based screening or assessment of applications. All final hiring decisions will be made by humans.
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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire. Your growth and well-being:

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:

• Health and well-being programs to keep you thriving in both body and mind.
• Employee-exclusive discounts on Invisalign products.
• Learning opportunities through online learning resources and support for your individual development plans.
• Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!

Want to discover more about exocad and Cubicure? Click on their names for additional information.