Senior Manager, Business Solutions Delivery

Senior Manager, Business Solutions Delivery

• Toronto, ON

Overview

Accountable for the end-to-end unity of the technical design and its ability to achieve the expected outcomes in a manner consistent with expectations and aligns with corporate architecture and information security standards.

Play an active role in leading strategic projects and initiatives. Work closely with business partners to align on scope and maintain the technical roadmap of technology solutions in collaboration with their respective business stakeholders.

The role manages the technical build team and is accountable for all work performed by the team under their leadership. The Senior Manager, Business Solutions Delivery possesses an in-depth knowledge of relevant technologies, as well as a clear understanding of desired business goals and objectives of the technology enabled products within their remit, and the business functions they support.

Areas of Responsibility

Communication

• Represents, interfaces with, and engages the relevant business partner(s), and acts as a fully integrated team leader representing aligned technology and business interests
• Strives to be a “trusted advisor” to business stakeholders
• Responsible for ensuring business needs are sufficiently defined to enable successful initiative delivery
• Establishes and enforces clear goals to ensure a common understanding of planned outcomes and a shared purpose during initiative delivery
• Ensure technical decisions and their implications are clearly translated and articulated to business partner(s)
• Communicates status inside and outside the team

Development

• Creates, maintains, prioritizes and sequences all initiative delivery and/or product backlog in collaboration with business stakeholders
• Facilitates the creation of functional and non-functional requirements, user stories and acceptance tests as required.
• Manages and plans the implementation of the agreed technology roadmap in collaboration with Product Managers and other Business Stakeholders
• Works closely with CF’s architecture function to ensure alignment to standards as well as the facilitation of standards updates or development
• Acts as the team’s technology decision making authority
• Ensure Business Stakeholders are aware of technology decisions implications
• Ensure Technical Solutions are compliant with Information Security requirements
• Coaches the development team members as required
• Ensure Quality Management processes and standards are adhered to and applied effectively by Testing and the broader development team
• Participates and/or leads project planning, periodic project team meetings, architecture design and technology reviews, ongoing project planning activities and any relevant project or solutions demonstrations
• Creates, maintains, prioritizes and sequences team activities based on mutually agreed business objectives
• Facilitates the creation of functional and nonfunctional requirements, test plans and cases
• Prioritizes new projects / enhancements in alignment with relevant business partners and stakeholders
• Works closely with business partners to align scope and timing expectations
• Works closely with CF’s architecture and Information Security functions to ensure alignment and adherence to standards and enterprise requirements
• Provides feedback on technical designs and technology delivery activities as required

Application Support

• Supports Incident resolution and Problem management processes as required
• Tracks systemic issues and champions the implementation of root cause remediation activities
• Establishes expected service levels and continually monitors performance to ensure adherence
• Assists with internal and external communication
• Leads the prioritization and resolution of defects / bugs in alignment with Business objectives

Management

• Regularly accessible to team and proactively supports the team in development activities
• Steers initiatives to ensure delivery of desired business objectives
• Visible, vocal, and objective in leading the team
• Provides encouragement, recognition, and support to the team leveraging performance management tools and techniques.
• Can and will suggest changes to initiative if believed necessary for achieving desired outcomes

Characteristics

• Demonstrated project leadership delivery experience Proven leadership and people management skills
• Ability to work in a fast-paced environment, excellent interpersonal, organizational and communication skills
• Strong understanding of corporate strategies and D&T Roadmap to enable creation and management of technology solution roadmaps Strong analytical and problem solving skills
• Willingness to acquire and develop new team skills as technology changes Excellent verbal and written communication skills
• Proven negotiation skills
• Self-motivated and capable of managing multiple priorities and tasks as delegated Team-player with the ability to work in a collaborative environment
• Excellent interpersonal skills, ability to work with diverse personality types Ability to coach the team to reach their highest potential
• Creative and efficient in proposing solutions to complex, time-critical problems Collaborative in driving and making decisions
• Ability to deal with multiple projects and deadlines
• Strong analytical and problem solving skills with a high attention to detail
• Ability to communicate relevant technical details in simple business terms
• Flexibility in work hours is essential as there may be occasions where overtime is required

Success Criteria

• 4-year college diploma or a university degree in computer systems design or computer science, and/or 10 years equivalent work experience Minimum of 2 years of project management experience and a minimum of 5 years’ experience in related stakeholder function
• Experience in Property Management Enterprise Solution, Record Management & Document Management applications, Concur Expense and other relevant domain specifics applications
• Thorough understanding of waterfall and agile software development methodologies, values, and procedures
• In-depth knowledge of testing practices and techniques
• Advanced understanding of IT related best practices

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