Director, Experience Product (Design Systems)

Director, Experience Product (Design Systems)

Position: Contract (6 months to start)

Location: Greater Toronto Area (Hybrid)

Havas-Enverta Digital

Havas is one of the world's largest global communications and customer experience networks, bringing together strategy, creativity, technology, data, and media to help organizations build meaningful connections with their customers.

Our Customer Experience team partners with leading enterprise organizations to design, modernize, and optimize digital platforms that serve millions of customers every day. We are currently seeking a Product Director, Experience Product to lead the evolution of digital customer experiences across enterprise web and mobile platforms.

Role Details

As the Director, Experience Product (Design Systems), you will define the product vision and roadmap for digital customer experiences, ensuring every interaction is intuitive, accessible, and aligned with business objectives.

Working across Product, UX, Engineering, Architecture, Marketing, Content, and Data teams, you will drive experience strategy while delivering scalable capabilities that improve customer engagement, usability, and business outcomes.

This is a leadership role focused on digital product strategy, customer experience optimization, stakeholder alignment, and Agile delivery.

What You'll Do

• Own the product vision, roadmap, and backlog for a modern enterprise digital experience platform, driving capabilities that support scalable web and mobile experiences.
• Lead the evolution of a Global Design System, establishing reusable UI components, design standards, templates, and content patterns that enable consistent, accessible, and personalized customer experiences across multiple business domains.
• Drive platform modernization initiatives that improve scalability, performance, accessibility, security, and operational efficiency while supporting long-term business objectives.
• Partner closely with Product, UX, Engineering, Architecture, Content Strategy, Marketing, Data, and Analytics teams to deliver modern digital experiences built on reusable platform capabilities.
• Champion design system governance, ensuring digital standards, components, and experience frameworks accelerate delivery, improve adoption, and create consistency across customer journeys.
• Leverage customer insights, analytics, and experimentation to continuously optimize digital experiences and evolve platform capabilities over time.
• Establish product priorities that balance customer needs, business objectives, technical constraints, and regulatory requirements within a complex enterprise environment.
• Build trusted relationships with senior business and technology stakeholders, influencing decisions, aligning priorities, and managing cross-functional dependencies without direct authority.
• Lead Agile product delivery by defining roadmaps, epics, user stories, and sprint priorities while keeping cross-functional teams aligned on delivering measurable business value.
• Navigate ambiguity, make informed product decisions, and lead complex platform transformation initiatives from strategy through execution.

What You'll Bring

• 8+ years of experience leading digital products, customer experience platforms, or enterprise digital transformation initiatives.
• Proven experience owning digital product roadmaps focused on customer experience and user engagement.
• Strong understanding of Agile product management methodologies, including backlog management, roadmap planning, sprint planning, and product lifecycle management.
• Experience partnering with UX Designers, Product Designers, Engineering, Architecture, Content Strategy, and Analytics teams throughout the product lifecycle.
• Comfortable operating in a squad/Crew model, owning your squad's portfolio of capabilities directly.
• Strong working knowledge of personalization platforms, customer engagement technologies, digital experience platforms, or enterprise CMS solutions.
• Experience using customer research, analytics, and experimentation to drive product decisions.
• Strong executive communication and stakeholder management skills with the ability to influence without direct authority.

Additional Information

This role represents an active vacancy at Havas. You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported.

The salary range for this position is CAD $90-110/hour, with final compensation determined based on factors such as work location, skills, experience, and background.

Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.