Junior Payroll Officer

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The Payroll Specialist Level I is responsible for supporting the administration and delivery of client payroll processing services within a managed services environment for Australian payrolls. This role provides the opportunity to work across a diverse client portfolio while collaborating within a team-based delivery model.

Unlike traditional in-house payroll roles, this position offers broad learning opportunities and hands-on experience in a dynamic, collaborative environment. It is ideally suited to candidates with some experience in payroll, accounting, administration, or customer service who are seeking to develop their skills, expand their knowledge, and build a long-term career in payroll and workforce management.

What You'll Get To Do

• Adhere to Dayforce's Code of Conduct, values and policies and procedures
• Be aware of and comply with all Dayforce and customer information security protocols, ensuring adherence to Information Security Standards and requirements
• Support the delivery of accurate and timely payroll services.
• Process payroll-related changes, including tax forms, adjustments, terminations accurately and within required timelines for assigned customers.
• Manage customer-related tasks within case management systems, ensuring documentation is accurate, complete, and timely.
• Assist in delivering payroll services in accordance with Dayforce contracts, legislative requirements, and business needs.
• Monitor and respond to customer enquiries via phone and email in a timely and professional manner.
• Contribute to high levels of customer satisfaction through consistent, high-quality service delivery.
• Collaborate with Payroll Specialists and broader payroll teams, providing support as required.
• Participate in team meetings, contributing feedback and input on operational matters and process improvements.
• Deliver tasks in accordance with agreed schedules, procedures, and quality standards.
• Engage in training and development opportunities to build skills, knowledge, and capability.
• Act as an effective and collaborative team member, contributing to overall team success.

Skills And Experience We Value

• 1+ years of payroll processing experience or background in accounting
• Sound understanding of legislation, taxation and superannuation as they relate to payroll processing activities for Australia.
• Experience using Dayforce or Dayforce aPay systems, or similar payroll technologies is advantageous
• Ability to thrive in a fast-paced environment with tight deadlines, effectively prioritising tasks and managing competing demands.
• Process and detail-oriented with good organisational skills and the ability to manage multiple tasks simultaneously.
• Ability to work effectively as part of a team, while also demonstrating the initiative to work independently with minimal supervision.
• Well-developed verbal and written communication skills, with the ability to convey information clearly and effectively to both team members and customers.
• Strong analytical skills and intermediate Excel skills.

What's In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

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